ANDRE LOUIS ARCILLAS
Surrey
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Donut Baker
Lee’s Donuts
10.2023 - Current
- Strictly followed established safety procedures when operating machinery such as mixers, cutters, dividers and proofers
- Provided exceptional customer service by responding promptly and courteously to customers’ requests
- Inspected all products before packaging to guarantee the highest standards of excellence were met
- Willowbrook Mall, Fraser Hwy, Langley, BC
Taekwondo Instructor
Evolve Play Train
10.2023 - 11.2023
- Created lesson plans that incorporated physical conditioning, sparring techniques, self-defense tactics, and board breaking exercises
- Developed effective teaching strategies for all levels of student ability
- Instructed and managed classes of up to20 students, demonstrating proper form and technique in Taekwondo drills
Customer Operations
Shell Shared Services
10.2019 - 04.2023
- Managed customer and distributor complaints to cultivate productive relationships and maintain top satisfaction levels
- Connected with retail fuel stations and recorded necessary information for the assigned data base
- Serves as preliminary support for system interface errors
- Resolved pricing related, master data, and quantity disputes
- Handled day-to-day delivery inquiries and trouble-shooting orders
- Worked with Retail – Marketing Team in monitoring, collecting and consolidating required data needed in company projects.
- Work in close liaison with third party partners and store franchisee’s in addressing invoice variations.
- Generated business reports such as invoice dispute and rejection reports.
- Monitored account and payment transaction activity to identify and prevent incidents and frauds.
- Handled management of potential new customers and connects them with appropriate contracts within the company.
Education
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University
Surrey, BC02-2025
Bachelor of Science - Business Administration Major in Computer Applications
De La Salle - College of Saint Benilde
Manila, Philippines10-2018
Skills
- Operations Skills
- CRM & Salesforce Skills
- Baking Skills
- Customer Support Services
- Technical Support
- Taekwondo Coaching and Sparring Skills
LANGUAGES
English
Native or Bilingual
Timeline
Donut Baker
Lee’s Donuts
10.2023 - Current
Taekwondo Instructor
Evolve Play Train
10.2023 - 11.2023
Customer Operations
Shell Shared Services
10.2019 - 04.2023
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University
Bachelor of Science - Business Administration Major in Computer Applications
De La Salle - College of Saint Benilde
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