Andreia de Lemos Barroso
Wainright,Canada
Summary
Passionate about language and driven to contribute my experience, I thrive on collaborating with teams to overcome challenges and achieve shared goals. With 21+ years of professional experience in the automotive industry, I have developed expertise in inspecting, analyzing, and settling auto claims. I excel in providing exceptional service to internal and external customers, offering operational support to teams and conducting thorough analysis of surveys using application platforms. Committed to continuous growth and professional development, I actively seek opportunities to enhance my skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Full Analyst and Operational Support
Porto Seguro Insurance Company
03.2020 - 03.2022
- Internal customer service (phone and WhatsApp)
- Broker Service (WhatsApp)
- Routing and logistics of external surveyors
- Technical and operational support to external staff and service providers
- Technical support to commercial team and Porto Finances;
- Time Bank Control of external employees;
- Organization of shifts and days off;
- Registration and scheduling of household surveys;
- Active telemarketing in the offer of per-app survey for customers;
- Analysis of surveys performed by applications;
- Analyst with credential to reanalyze and reverse negatives with technical basis
Prior Inspection
Porto Seguro Insurance Company
08.2000 - 03.2020
- Pre-surveyor performs analysis of documents and the car based on technical information for acceptance of the risk in the company
- Internal and external customer service
- Technical support to the commercial team
Auto Claims Analyst
Porto Seguro Insurance Company
08.2004 - 07.2007
- Internal and external customer service
- Analysis and settlement of auto claims (Conference and validation of documents, coverage, policy validity and fraud identification);
- Collection of pending documents;
- Booking update;
- Technical support;
- Face-to-face service to third parties and insured
Education
Administration Technician -
Amaro Cavalcante State College
Rio De Janeiro - Brasil12.1993
Bachelor of Science - Social Sciences
University Federal of Rio De Janeiro - UFRJ
Rio De Janeiro - Brasil12.1999
Skills
- Leadership
- Proactivity
- Punctuality
- Responsibility
- Good communication
- Patience
- Good listener
- Commitment
- Focus on results
- Focus on the client
- MS Excel
- Team Collaboration and Leadership
- Analytical Thinking
Certification
- Office Suite
- Administrative assistant – Alison app
- English (intermediate/advanced)
- Life Insurance – Basic (Porto Seguro)
- Residence Insurance – Basic (Porto Seguro)
Contactmethod
email only
Personal Information
- Place of Birth: Rio de Janeiro, Brasil
- Date of Birth: 02/14/76
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Full Analyst and Operational Support
Porto Seguro Insurance Company
03.2020 - 03.2022
Auto Claims Analyst
Porto Seguro Insurance Company
08.2004 - 07.2007
Prior Inspection
Porto Seguro Insurance Company
08.2000 - 03.2020
- Office Suite
- Administrative assistant – Alison app
- English (intermediate/advanced)
- Life Insurance – Basic (Porto Seguro)
- Residence Insurance – Basic (Porto Seguro)
Administration Technician -
Amaro Cavalcante State College
Bachelor of Science - Social Sciences
University Federal of Rio De Janeiro - UFRJ
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