Summary
Overview
Work History
Education
Skills
Highest Level Of Education
Personal Information
Languages
Timeline
Generic

Andrea Villon

Calgary

Summary

Technology-inclined professional possesses troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

IT Field Technician

WBM
10.2024 - 12.2024
  • Configured and tested new software and hardware. (Dell hardware and Windows installation)
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance in person.

Network Specialist

Scadacore
11.2022 - 06.2024
  • Troubleshot ,maintained and installed Microhard devices.
  • Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
  • Enhanced user experience by providing timely and effective tech support.
  • Provided end-user support for web and mobile dashboard.
  • Online and over the phone assistance using Jira.


Bookkeeper

01.2023 - 06.2024
  • Creating, preparing and sending invoices
  • Using SAP
  • Using programs to submit monthly company expenses

IT Support

Datadrill Communications Inc
09.2022 - 10.2022
  • Enhanced user experience by providing timely and effective tech support.
  • Provided exceptional customer support via phone and e-mail, resolving technical issues with effective communication skills.
  • Laptop imaging, user licensing.
  • Provided printer technical support

Front Desk Receptionist

Sheraton
01.2022 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Customer Service Representative

WestJet Airlines
04.2019 - 04.2020
  • Inbound phone answering, de-escalation calls, customer support calls, booking and cancelling flights, loyalty member calls
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Education

AEC / DEP or Skilled Trade Certificate - Cybersecurity specialist

CDI College
Calgary, AB
01.2023

Skills

  • Excellent communication skills
  • Microsoft Office 365
  • Problem solver
  • Customer Service
  • Spanish
  • SAP Finance & Controlling

Highest Level Of Education

AEC / DEP or Skilled Trade Certificate

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

IT Field Technician

WBM
10.2024 - 12.2024

Bookkeeper

01.2023 - 06.2024

Network Specialist

Scadacore
11.2022 - 06.2024

IT Support

Datadrill Communications Inc
09.2022 - 10.2022

Front Desk Receptionist

Sheraton
01.2022 - 12.2022

Customer Service Representative

WestJet Airlines
04.2019 - 04.2020

AEC / DEP or Skilled Trade Certificate - Cybersecurity specialist

CDI College

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