Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shadi Matar Alhaj Ali

FREDERICTON,NB

Summary

Motivated and reliable individual with strong work ethic and communication skills. Experienced in customer service, event planning, and technical support for Windows and Mac OS. Skilled in diagnosing and repairing computers. Organized and committed to high-quality results. Seeking an entry-level IT Technician position to help achieve team goals.

Overview

8
8
years of professional experience

Work History

IT Field Technician

Pro Networking Plus
Fredericton, NB
02.2020 - 03.2024

Experience and Skills:

  • IT Support & Installation:Installed, configured, and maintained computer hardware and software systems.
    Configured and administered routers, switches, firewalls, and wireless access points.
    Installed and configured operating systems and applications.
  • Network & Cabling:Performed site surveys, demarc extensions, and IT equipment installations.
    Conducted network wiring testing and professional wireless network installations.
    Installed structure cabling and security cameras.
  • Technical Troubleshooting:Diagnosed and resolved computer hardware issues (memory, hard drives, monitors, printers, scanners).
    Tested network connections using diagnostic tools (ping tests, traceroutes).
    Researched and identified solutions to technical problems.
  • Support & Logistics:Assisted other departments with IT needs by providing advice and assistance.
    Managed staging and logistics for IT equipment.

Kitchen Helper

Jacks Pizza, Fredericton
06.2017 - 10.2020
  • Opened the dough, spread toppings and cooked custom pizzas
  • Served customers and handled cash
  • Washed dishes, and kept restaurant clean
  • Deliver food | Skip the Dishes
  • Reported necessary kitchen equipment repair and maintenance to management
  • Swept up debris from kitchen floors at end of shift to maintain a safe working environment
  • Completed assigned tasks within the given time to meet strict deadlines
  • Used knives, slicers, and kitchen equipment efficiently and safely
  • Stocked refrigerators with food items such as fruits, vegetables, meats, dairy products.

Soccer Coach

FUTSOL, FHS Gym
02.2018 - 01.2020
  • Train children ages 7-10 the basics of soccer
  • Work with children with exceptionalities
  • Organize drills and select player positions
  • Referee games between teams.

Camp Counsellor

MCAF Rainbow, Fredericton
04.2016 - 01.2017
  • Supervised groups of 30 children aged 10-11 during sport activities, craft activities, and on Pizza cook outings around the city, was personally responsible for 5
  • Ensured safety and wellbeing of children
  • Taught Syrian Dance to 8 children for final performance
  • MC at various MCAF Youth and Children Parties.

Education

College In IT Network Administrator -

NBCC
Woodstock, NB
06.2023

High School Diploma -

Fredericton High School
06.2021

Skills

  • Proficient in Microsoft Office (Word, PowerPoint, Excel) and social media platforms
  • Strong communication, active listening, and interpersonal skills
  • Excellent time management, multitasking, and organizational abilities
  • IT networking: audio-video installation, network wiring testing, professional wireless network installation
  • Application installation and software updates
  • Technical support: configuring devices, troubleshooting network issues, printers, and peripherals
  • Field support and wiring installation
  • Decision-making abilities

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

IT Field Technician

Pro Networking Plus
02.2020 - 03.2024

Soccer Coach

FUTSOL, FHS Gym
02.2018 - 01.2020

Kitchen Helper

Jacks Pizza, Fredericton
06.2017 - 10.2020

Camp Counsellor

MCAF Rainbow, Fredericton
04.2016 - 01.2017

College In IT Network Administrator -

NBCC

High School Diploma -

Fredericton High School
Shadi Matar Alhaj Ali