Andrea Quino
Edmonton,Canada
Summary
Meet clerical and operational requirements of the unit with efficient paperwork coordination, records management and supply organization. Diplomatic and caring in addressing patient needs. Responsive and hardworking with team-oriented nature. Willing to be trained, learn and grow.
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Clerk
Capital Care Laurier House Lynnwood
01.2024 - Current
- Main duties: Admission and Discharge Residents
- Answered phone calls and messages for healthcare staff, scheduling appointments, and handling patient inquiries
- Obtained and organized medical records for office visits and scheduled labs
- Prepared admissions charts and scanned records
- Arranged discharges and patient transportations
- Prepared and processed patient referrals and transfer requests
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Placed new supply orders, managed inventory and restocked clerical spaces
- Performed various administrative tasks by filing, copying and faxing documents.
Nursing Supply Coordinator
Capital Care Lynnwood
11.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Handled maintenance reports for orders requested and completed
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
Unit Clerk
Capital Care Lynnwood
06.2023 - Current
- Assist physicians and other health-care providers
- Transcribe and process physician orders including medication, laboratory, and diagnostic imaging and treatment orders
- Schedule patients for tests and treatment, as well as maintain patient records and charts
- Arranged discharges and patient transportations.
Cashier
Delicious Pho Restaurant
10.2017 - 08.2018
- Greeting customers, taking order and processing payments
- Preparing meals and drinks
- Managing delivery and mobile orders, Assembling orders and packaging take-out and delivery
- Assist in other areas of restaurant, such as clean-up, shelf-stocking or keeping displayed in orderly manner
- Keeping all surfaces clean and sanitary to ensure safety for guests, fellow crew members
- Other duties assigned as required.
Cashier
Thai Express Restaurant
11.2015 - 12.2017
- Greeting customers, taking order and processing payments
- Preparing meals and drinks
- Managing delivery and mobile orders, Assembling orders and packaging take-out and delivery
- Assist in other areas of restaurant, such as clean-up, shelf-stocking or keeping displayed in orderly manner
- Keeping all surfaces clean and sanitary to ensure safety for guests, fellow crew members
- Other duties assigned as required
- Worked flexible schedule and extra shifts to meet business needs.
Live-In Caregiver
Mr. Marlon Pabilona
09.2014 - 06.2017
- Overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Basic food preparation, preparing meals, housekeeping, laundry and other errands
- Assisted with personal care like bathing, grooming, dressing, toileting and exercise
- Providing emotional support in all health-related and emotional matters
- Personal supervision: providing constant companionship and general supervision
- Helped with home organizing.
Sales Assistant
E-plus Stationery Incorporation
10.2012 - 08.2014
- Performed routine clerical duties, including data entry, answering telephones and assisting customers
- Recorded purchases, maintained database to perform physical count of inventory
- Monitored and maintained current inventory levels, processed purchasing orders as required and tracked orders to investigate problems.
Inventory Control Assistant
Jentec Logistic Company
07.2010 - 12.2010
- Performed routine clerical duties, including data entry, answering telephones and assisting customers
- Recorded purchases, maintained database to perform physical count of inventory
- Monitored and maintained current inventory levels, processed purchasing orders as required and tracked orders to investigate problems
- Handled day-to-day shipping and receiving overseeing more than packages per day.
Education
Diploma Program Medical Office Assistant And Unit Clerk -
ABM College
04.2023
Caregiver Program - undefined
Saint Jude College
01.2011
Bachelor of Office Administration Major in Medical Transcription - undefined
Polytechnic University of The Philippines
01.2010
Skills
- Time management
- Computer proficiency and Knowledgeable in Medical Software (Connect Care, Point Click Care, Med Access, Accuro, and Microsoft 365 such as Excel, Power Point and Outlook)
- Data Entry and Documentation
- Strong organizational skills
- Telephone etiquette
- Customer Service professional that is respectful, reliable and responsible
- Attention to details with effective communication skills, verbal and written
- Scheduling, Basic conflict resolution of guest/customer complaints or problems
- Being able to work under pressure
- Teamwork
Certification
- Connect Care Trust Custodian, September, 2024
- Connect Care, Unit Clerk ILT, September, 2024
- Connect Care, Patient Access ILT, August, 2024
- Connect Care Admitting / Registration Clerk, August, 2024
- Connect Care Continuing Care, Unit Clerk Sub Role, August, 2024
- Medical Office Assistant and unit clerk practicum, April, 2023, Jennifer Stoffelen, 4th Parker Lynnwood Capital Care Edmonton Alberta
- Certificate: Typing in English with speed 64 wpm and Accuracy of 99.4%, February, 2023, Ratatype.com
- Health Information Act (HIA), Awareness Module, December, 2022, Alberta Canada
- Certificate: First Aid and CPR/AED Level C, November, 2022, Canadian Red Cross, Alberta Canada
- AHS Infection Prevention and Control Module, September, 2022, Alberta Canada
- Certificate: AHS Personal Protective Equipment and You Module, September, 2022, Alberta Canada
- Professionalism in Times of Uncertainty (Healthcare professionals), March, 2022, Robertson College, Edmonton AB Canada
- Certificate: Introduction to Human Services Course, March, 2022, Robertson College, Edmonton AB Canada
- Certificate: Elderly and Child Care Hospital Setting, 2011, Saint Jude Hospital and Medical Center, Manila Philippines
- Human Resources Student Assistant (300 hours), Registrar Office, 2008, Polytechnic University of the Philippines
References
- Mr. John Paul Lumandas, Site Manager, Capital Care Laurier House Lynnwood, +1 (780) 413 4713
- Nancy Kindler, Care Manager, Capital Care Laurier House Lynnwood, +1 (780) 413 4735
- Christianna Maruyama, Care Manager, Capital Care Lynnwood, +1 (780) 341 2325
Timeline
Unit Clerk
Capital Care Laurier House Lynnwood
01.2024 - Current
Nursing Supply Coordinator
Capital Care Lynnwood
11.2023 - Current
Unit Clerk
Capital Care Lynnwood
06.2023 - Current
Cashier
Delicious Pho Restaurant
10.2017 - 08.2018
Cashier
Thai Express Restaurant
11.2015 - 12.2017
Live-In Caregiver
Mr. Marlon Pabilona
09.2014 - 06.2017
Sales Assistant
E-plus Stationery Incorporation
10.2012 - 08.2014
Inventory Control Assistant
Jentec Logistic Company
07.2010 - 12.2010
Caregiver Program - undefined
Saint Jude College
Bachelor of Office Administration Major in Medical Transcription - undefined
Polytechnic University of The Philippines
- Connect Care Trust Custodian, September, 2024
- Connect Care, Unit Clerk ILT, September, 2024
- Connect Care, Patient Access ILT, August, 2024
- Connect Care Admitting / Registration Clerk, August, 2024
- Connect Care Continuing Care, Unit Clerk Sub Role, August, 2024
- Medical Office Assistant and unit clerk practicum, April, 2023, Jennifer Stoffelen, 4th Parker Lynnwood Capital Care Edmonton Alberta
- Certificate: Typing in English with speed 64 wpm and Accuracy of 99.4%, February, 2023, Ratatype.com
- Health Information Act (HIA), Awareness Module, December, 2022, Alberta Canada
- Certificate: First Aid and CPR/AED Level C, November, 2022, Canadian Red Cross, Alberta Canada
- AHS Infection Prevention and Control Module, September, 2022, Alberta Canada
- Certificate: AHS Personal Protective Equipment and You Module, September, 2022, Alberta Canada
- Professionalism in Times of Uncertainty (Healthcare professionals), March, 2022, Robertson College, Edmonton AB Canada
- Certificate: Introduction to Human Services Course, March, 2022, Robertson College, Edmonton AB Canada
- Certificate: Elderly and Child Care Hospital Setting, 2011, Saint Jude Hospital and Medical Center, Manila Philippines
- Human Resources Student Assistant (300 hours), Registrar Office, 2008, Polytechnic University of the Philippines
Diploma Program Medical Office Assistant And Unit Clerk -
ABM College
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