Andrea N. Williams
Fairfield
Summary
Dedicated and resourceful Customer Service Professional with extensive experience in disaster recovery management, staff supervision, and mentorship. Proven success in coordinating large-scale relief operations, managing data-driven processes, and fostering collaboration among diverse teams. Committed to excellence in organizational efficiency, community engagement, and continuous learning.
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disaster Recovery Center Manager
Federal Emergency Management Agency (FEMA)
09.2021 - Current
- - Manage daily operations of disaster recovery centers, ensuring compliance with federal procedures and community needs.
- - Supervise, coach, and mentor multidisciplinary staff to enhance service delivery and morale.
- - Coordinate relief operations, collaborating with local agencies, nonprofits, and community partners.
- - Oversee data management systems to ensure accuracy, reporting, and efficient workflow.
- - Provide public assistance and guidance to disaster survivors throughout the recovery process.
Coach/Mentor, WISE Mentorship Program
University of California, Irvine Alumni Association
02.2016 - 02.2020
- - Mentored undergraduate students, promoting academic success, career readiness, and professional growth.
- - Acted as a liaison between the Vice President of Mentoring, alumni, and student participants.
- - Built strong relationships with alumni, faculty, and university leadership to enhance program impact.
- - Supported program coordination, feedback processes, and participant engagement initiatives.
Member Service Representative II
Navy Federal Credit Union
06.2019 - 09.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Facilitated member account management, ensuring accuracy in records and transactions.
- Engaged in cross-selling of products and services to meet member needs.
- Processed payments, cash and account maintenance; maintained and balanced cash drawer.
- Conducted regular follow-ups with members to enhance satisfaction and retention rates.
Sales Associate
HomeGoods
11.2018 - 06.2019
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Processed sales transactions efficiently using point-of-sale systems to maintain operational flow.
- Trained store employees on product knowledge and sales techniques to improve team performance and increase company credit card revenue.
Education
Bachelor of Arts - Social Ecology
University of California, Irvine
Skills
- Staff Supervision & Leadership
- Disaster Relief Coordination
- Data Management & Reporting
- Public Assistance & Customer Service
- Project Management
- Mentorship & Coaching
- Cross-Functional Collaboration
- Administrative Operations
- Strong interpersonal skills
- Proactive/ Problem-Solving
- Critical Thinking
Affiliations
University of California, Black Alumni Association
Certification
- ChatGPT: AI Tools to Supercharge Productivity Certificate, Vanderbilt University December 2025
- Introduction to Project Management Certificate, University of California, Irvine October 2021
- COVID-19 Contact Tracing Certificate, Johns Hopkins University May 2020
Timeline
Disaster Recovery Center Manager
Federal Emergency Management Agency (FEMA)
09.2021 - Current
Member Service Representative II
Navy Federal Credit Union
06.2019 - 09.2019
Sales Associate
HomeGoods
11.2018 - 06.2019
Coach/Mentor, WISE Mentorship Program
University of California, Irvine Alumni Association
02.2016 - 02.2020
Bachelor of Arts - Social Ecology
University of California, Irvine