Andrea Simpson
Fairfield
Summary
Driven professional with over 20 years of experience in Customer Service and Clerical Support. Proven expertise in high-volume environments with strong skills in Data Entry and Customer Support. Exceptional proficiency in computer applications and telephone etiquette, adept at managing challenging client interactions. Authorized to work in the US and willing to relocate.
Overview
20
20
years of professional experience
Work History
Production Coordinator
Citadel Roofing & Solar
02.2025 - Current
- Ensured seamless project lifecycles from award to closeout, enhancing operational efficiency.
- Coordinated efforts among internal and external teams to facilitate effective project execution.
- Utilized diverse data management tools to maintain precise and comprehensive project documentation.
- Focused on achieving smooth departmental handoffs to promote data accuracy and operational excellence.
- Created purchase orders and releases for new roofing installations, streamlining procurement processes.
- Reviewed and approved payroll for over 300 employees, ensuring timely and accurate compensation.
- Arranged hotel accommodations for crew members and superintendents, supporting workforce logistics.
- Conducted regular project status meetings to monitor progress and address potential issues proactively.
Shipping Coordinator
Pacific Cycle
04.2024 - 12.2025
- Cultivated strong relationships with internal and external customers to enhance service satisfaction.
- Efficiently managed driver check-in and check-out processes, ensuring compliance with company standards.
- Coordinated appointment scheduling for carriers, effectively communicating updates to Operations and Transportation teams.
- Processed shipping orders accurately as per customer specifications and established departmental protocols.
- Conducted thorough research to address proof of delivery claims and order discrepancies promptly.
- Resolved shipment issues, proactively preventing delays and swiftly addressing past due shipments.
- Executed routine clerical tasks, maintaining organized records and generating shipment status reports as needed.
- Collaborated with various departments to facilitate internal system transactions, optimizing operational workflows.
Customer Service Representative
Cole Supply
04.2014 - 01.2022
- Handled over 100 calls daily, ensuring prompt and efficient order processing.
- Responded to customer inquiries and complaints effectively, enhancing customer satisfaction and loyalty.
- Provided detailed information about products and services, contributing to informed customer decisions.
- Troubleshot product issues and resolved concerns, minimizing escalations and improving service quality.
- Documented and updated customer records meticulously, ensuring accuracy and accessibility of information.
- Developed and maintained a comprehensive knowledge base of evolving products and services.
- Processed payments for invoices through various methods, ensuring swift and accurate transactions.
- Collaborated with sales representatives to streamline communication and improve order fulfillment efficiency.
Customer Service Representative
Performance Food Group
09.2008 - 12.2013
- Responsible for answering 80+ calls daily processing customer orders quickly and accurately in a positive, professional manner, also design the organization for optimal customer service and promote excellence by providing superior service to each customer and implementing customer service strategies to attain budgeted sales dollars. Prepares budget and controls expenses while resolving escalated problems on an as needed bases. Ensures accurate and prompt order and credit processing and creating a service requirements and standard of company's policy.
Customer Service Representative
Sears Home Delivery
02.2006 - 05.2008
- Handle the business transactions in connection with customer's accounts, including telephone and correspondence contracts and work orders. Answer customer request or inquiries concerning service, products, billing, equipment, and claims and reports problem areas. Makes notations while talking with the customer. Utilizes mechanized system to initiate and complete service orders. Makes arrangements for the installation, removal or change of appliance. Works to meet revenue goals, service commitments and other deadlines. Responsible for accurately computing and quoting adjustments, balances and rates to customer. Investigates and resolves incorrect billing. Preparing service orders, memos, customer record files and intra-company forms. Obtains, establishes and assesses customer credit information using judgments regarding extension of time, payment adjustments, etc. Participates in team selling programs. Works independently with little supervision, Dictates, prepares and/or writes self-composed letters to customer. Uses typewriter and/or computer terminal for letters, reports and other material.
Education
High School Diploma -
Fremont High School
Oakland, CA06-2003
Skills
- Effective communication with internal and external partners
- Dedicated to delivering exceptional customer service
- Detail-oriented
- MS Excel, PowerPoint, Word, Outlook, Data Entry, Dispatch, Clerical, Customer Service, Patient Care, Fax, Multi-Line Phone System, Administrative Assistant, Sage, and SAP software
- Highly organized Superior verbal, written and presentation skills Ability to function across disciplines (ie information systems, and accounting)
- Facilitating team member growth and alignment with company goals
- Account reconciliation and collections experience
- Contract file preparation and auditing
- Investigate and resolve complaints, issues with staff and customers by following state and local laws
- Positive attitude in fast-paced situations
- Ability to select, train, mentor, and lead qualified individuals, with consistency and tack
- Skilled in typing 60 words per minute
Timeline
Production Coordinator
Citadel Roofing & Solar
02.2025 - Current
Shipping Coordinator
Pacific Cycle
04.2024 - 12.2025
Customer Service Representative
Cole Supply
04.2014 - 01.2022
Customer Service Representative
Performance Food Group
09.2008 - 12.2013
Customer Service Representative
Sears Home Delivery
02.2006 - 05.2008
High School Diploma -
Fremont High School
Awards
Employee of the month September 2015 and December 2023, I received employee of the month for being a great team player and problem solver.
Additional Information
- SKILLS
- Able to build strong relationships, with any type of internal or external customer
- Committed to providing excellent customer service including hospitality, and quality control.
- Detail, and results orientated, great at adapting to different situation, or educational environments.
- MS Excel, PowerPoint, Word, Outlook, Data Entry, Dispatch, Clerical, Customer Service, Patient Care, Fax, Multi-Line Phone System, Administrative Assistant, Sage, and SAP software.
- Highly organized. Superior verbal, written and presentation skills. Ability to function across disciplines (i.e. information systems, and accounting).
- Ability to communicate company vision effectively to all team members. Training and developing team members.
- Strong collections, monthly billing, and account reconciliation background.
- Prepare, and audit contract files and other documents. Deposit accounting/returns.
- Investigate and resolve complaints, issues with staff and customers by following state and local laws.
- Can maintain a consistent temperament, timely follow up, and positive disposition in fast paced, stressful situations.
- Ability to select, train, mentor, and lead qualified individuals, with consistency and tack.
- Type 60 wpm