ANDREA MANCINI
Hamilton,Canada
Summary
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
21
21
years of professional experience
Work History
Supervisor
The UPS Store
09.2023 - 03.2024
- Also worked at this location from September 2016 to June 2019 & September 2021 to May 2022, approx. 6 years
- Daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Key holder, opening store location, managing locations work load, supervising orders and staff, customer service, printing services, packaging shipping materials, shipping and receiving of UPS, DHL, Canada Post
- Customer support for tracking packages
- Sorting mail for Mailbox services, and receptionist duties
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Fashion Associate
Reitmans
09.2022 - 03.2023
- Customer service, cashier, fashion associate, greeting customers, helped during renovations, receiving box's of product, sorting product, price adjusting etc
- Employed strong sales and communication techniques to facilitate renovation closure
Graphic Artist / Owner/Operator
AEW Productions Inc.
Oakville, Canada
08.2003 - 02.2009
- Printing, copying, graphic design, shipping, receptionist duties, taking orders, maintaining good customer relations, proofs to customers in a timely manner, ordering product, estimates, business accounting, bookkeeping, filing, data entry, etc
Education
Lakeshore Collegiate Institute
TorontoSkills
- Team work
- Great communication skills
- Customer service
- Quick learner
- Honest
- Good drivers abstract
- Time Management
- Knowledge in Microsoft software
- Mechanically inclined
- Reliable
- Multitasking Abilities
Timeline
Supervisor
The UPS Store
09.2023 - 03.2024
Fashion Associate
Reitmans
09.2022 - 03.2023
Graphic Artist / Owner/Operator
AEW Productions Inc.
08.2003 - 02.2009
Lakeshore Collegiate Institute