Andrea Maclure
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
BRIDAL CONSULTANT
Renewed With Love Bridal Outlet
Carleton Place, ON
11.2021 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Scheduled appointments for prospective brides who wished to view collections or try on dresses.
- Created sales reports to track progress towards goals set by management team.
- Visual merchandised boutique displays and windows.
- Maintained inventory of merchandise, including ordering new items when necessary.
- Developed relationships with bridal salons and boutiques for purchasing gowns at discounted prices.
FLOOR MANAGER & BARTENDER
The Keg Steakhouse & Bar
Kanata, ON
10.2017 - 11.2021
- Provided training and guidance to new employees regarding store policies and procedures.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Completed regular bar inventories and daily requisition sheets.
- Assigned tasks to staff members, monitored performance, and provided feedback.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, bussers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Client Service Representative
Ontario Rental & Supply
Kanata, ON
10.2016 - 10.2017
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
Education
Bachelor of Arts -
University of Western Ontario
London, ON05-2014
Skills
- Customer Experience Management
- Information Analysis
- Interpersonal Skills
- Adaptable and Flexible
- Team Leadership
- Strong Communication and Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Social Media Marketing
References
- Fiona Wall, Director Home and Community Care, 613 745 5525 Ext 5865
- Taylor-Rae Cote, Business Director Immigration, Refugees and Citizenship Canada, 613 808 5980
References
References available upon request.
Timeline
BRIDAL CONSULTANT
Renewed With Love Bridal Outlet
11.2021 - Current
FLOOR MANAGER & BARTENDER
The Keg Steakhouse & Bar
10.2017 - 11.2021
Client Service Representative
Ontario Rental & Supply
10.2016 - 10.2017
Bachelor of Arts -
University of Western Ontario
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