Laura Brooks
Ottawa,ON
Summary
I am a detail-oriented event management student eager to contribute fresh ideas and support a forward-thinking team and make a meaningful impact. With a strong passion for travel and cultural experiences, I aim to bring creativity and adaptability to every project. I recently completed a semester exchange in Ireland, expanding my global perspective and knowledge of international event management practices and cross-cultural collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter/Part-Time Nanny
Self-Employed
09.2016 - Current
- Providing attentive and responsible childcare for youth aged 18 months to 14 years
- cultivating a supportive, safe, comforting and engaging environment
- Implementing conflict resolution strategies to cultivate a supportive, safe, comforting and engaging environment while promoting inclusive, positive behaviour and intilling patience.
- Providing attentive and responsible childcare for children aged 18 months to 14 years
- Encouraging physical activity through games, dance, and sports
- Assisting with meal preparation and completion of daily tasks including cooking, cleaning, bathing and laundry
- Ensuring household pets are taken care of, including feeding, walking, bathing, brushing, and entertaining
- Aiding in homework completion and correction, and ensuring homework and assignment deadlines were met
- Dropping off and picking up children from the bus stop during the school year
- Driving children to activities and ensuring they are secure and in the care of the instructor
- Implementing first aid protocols in advance and handling medical situations as they arise
- Developing personalized activity plans based on the individual needs and preferences of each child.
- Communicating effectively with parents regarding children's progress, behaviour, and daily activities.
Santa's Wonderland Christmas Elf (Seasonal)
Bass Pro Shops
10.2025 - 12.2025
- Greeting and engaging customers in a friendly and enthusiastic manner, and remaining positive and friendly during long shifts
- Providing legendary customer service in a high-traffic, holiday environment
- Using clear verbal communication and active listening when interacting with families and other character actors
- Maintaining the magic of Christmas and enforcing the whimsical storyline
- Performing duties associated with in-store events, including set-up and tear-down of decorations and signage, making hot chocolate, refilling the snack tables, and assisting customers in taking pictures
- Using the point-of-sale and inventory computer systems to accurately and quickly complete customer transactions, following all policies, including those requiring identity verification
- Managing conflict resolution and handling upset or anxious children or families
- Promoting Bass Pro Shops & Cabela’s programs and charity partnership
- Using the provided photography equipment to take family pictures with Santa and Mrs Claus, and selling photo packages and digital images
- Maintaining a clean and safe environment, including crowd control, proper barrier placement, waste disposal, and equipment organization
Events & Operations Coordinator (Co-op)
The Ottawa Education Group
05.2025 - 08.2025
- Supporting day-to-day operations by managing supplies, coordinating equipment needs, and ensuring smooth workflows
- Organizing and delivering OEG-hosted events, including workshops, meetings, and training sessions
- Supporting event logistics, room preparation, and providing on-site assistance and post-event wrap-up sessions
- Coordinating event bookings, scheduling meetings, and managing budgets and contracts.
- Managing administrative tasks, including calendar coordination, document preparation, data entry, and account management
- Supporting grant application processes
- Tracking deliverables from contractors and vendors, and maintaining contracts and budgets
Sales Associate
Victoria's Secret & PINK
10.2021 - 01.2025
- Engaging and creating genuine connections with customers to identify needs and recommend suitable products to ensure a positive experience
- Maintaining in-depth product knowledge to enhance customer experience.
- Managing the cash wrap and processing transactions accurately and efficiently, opening and closing the registers, and completing bank deposits
- Collaborating with team members to monitor and achieve sales targets and improve service standards, while maintaining a positive and inclusive environment
- Assisting in training new associates on sales techniques and company policies.
- Implementing new floor sets and rotating displays, designing visually appealing mannequins and product displays, while following the provided guidelines
- Reporting stolen goods using the tablet application to the corporate
- Organizing and regular maintenance of the fitting rooms, including folding, hanging, sorting and organizing product, running go-backs, pulling size runs, clearing out and cleaning rooms and equipment
Lifeguard & Swim Instructor
City of Ottawa
03.2017 - 10.2020
- Regular maintenance of the pool facilities, equipment, and chemical balance
- Lesson planning and instructing swim lessons for ages 6 months to adult
- Creating lesson plans and overseeing activities taking place during swim parties
- Attending and participating in mandatory and optional ongoing trainings for skills monitoring
- Collaborating with team members to assess, handle and supervise medical and pool-related situations
- Ongoing risk management assessment and active scanning of the designated pool area(s)
- Responding to medical situations, providing accurate and appropriate medical treatment when required
- Assessing and handling situations regarding the public, students, parents, and other guards/instructors
- Enforcing rules, regulations and procedures, according to current City of Ottawa polices
- Completing routine follow-up calls to patrons previously injured at the facility
Haunt Actor
Saunder's Farm
09.2018 - 11.2018
- Engaging visitors using scare tactics, tactical customer relations and improvisation to maintain a dynamic environment and keep the night alive
- Embodying characters through scripted and improvised dialogue, using physical movements and various scare techniques to enhance the guest experience
- Ensuring character makeup, costumes, and props were properly utilized, maintained and stored.
- Ensuring all safety guidelines and protocols were followed to protect visitors and team members while delivering an impactful performance.
- Adjusting performance based on feedback provided by the haunt captain and audience reactions, to encourage engagement and maximize scare effectiveness.
- Assisted the Haunt Captain in managing haunted house operations, including actor scheduling and breaks, relaying messages, performance monitoring and providing constructive feedback and support to enhance team effectiveness
- Assisting in training new actors, ensuring they understand and adhere to performance standards, safety procedures, and operational protocols
- Monitoring and resolving in-haunt and line-up concerns/issues, providing immediate solutions or aid to maintain a smooth and safe environment.
- Observe and assess actor performance, providing constructive feedback and support to enhance team effectiveness
- Collaboration with other haunt team members to ensure seamless transitions throughout the experience. Barn and prop maintenance
Education
Bachelor's - Event, Sport & Entertainment Management
Algonquin College
Ottawa, Ontario04-2027
Skills
- Patience & empathy
- Adaptability & resilience
- Process implementation
- Logistics coordination & organization
- Project and risk management
- Negotiation & open debate
- Strong written & interpersonal communication
- Client relationship management
- Critical thinking & problem solving
- Leadership & teamwork
- Task & inventory management
- Graphic design
- Acting & performance experience
- Research skills
- Budget Management
- Microsoft 365
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Certification
- [Area of certification] Training - [Timeframe]
Interests
Dance
Arts & Crafts
Graphic & Social Media Design
Fashion Design
Vacation & Travel Coordination
Cultural Exploration
Volunteerism
Timeline
Santa's Wonderland Christmas Elf (Seasonal)
Bass Pro Shops
10.2025 - 12.2025
Events & Operations Coordinator (Co-op)
The Ottawa Education Group
05.2025 - 08.2025
Sales Associate
Victoria's Secret & PINK
10.2021 - 01.2025
Haunt Actor
Saunder's Farm
09.2018 - 11.2018
Lifeguard & Swim Instructor
City of Ottawa
03.2017 - 10.2020
Babysitter/Part-Time Nanny
Self-Employed
09.2016 - Current
Bachelor's - Event, Sport & Entertainment Management
Algonquin College