Andrea Lopez

Colton

Summary

Dynamic Service Leader at Chipotle Mexican Grill with a proven track record in enhancing customer satisfaction and team productivity. Skilled in coaching and mentoring, I foster collaboration and maintain high standards in service delivery. Adept at multitasking and, I ensure operational excellence while cultivating a positive work environment. Commuted to continuous improvement, I effectively resolve conflicts and drive operational excellence.

Overview

years of professional experience

Work History

Service Leader

Chipotle Mexican Grill

02.2022 - Current

Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
Enhanced staff productivity with regular training sessions and performance evaluations.
oversees daily restaurant operations to ensure a positive customer experience by maintaining high food quality and safety standards, training and developing front-of-house crew, and ensuring a clean, organized, and efficient work environment.
The ability to lead the team during a shift and foster a culture of teamwork and excellence.
The capacity to work in a fast-paced environment and step in to assist with various tasks as needed.
Assist with banking and cash handling, office administration, and ordering necessary supplies.
Train and cross-train front-of-house crew members, monitor breaks

Janitor

Medica Clinica Familiar

03.2020 - 02.2022

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.
Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Responded immediately to calls from personnel to clean up spills and wet floors.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Education

Associate of Science - Radiology

Chaffey College

Rancho Cucamonga, CA

Esthetician License - Esthetics

Salon Success Academy

Redlands, CA

06.2023

Rialto High School

Rialto, CA

06.2019

Skills

Team management
Exceptional communication
Coaching and mentoring
Financial acumen
Customer service excellence
Cleaning and sanitizing
Multitasking
Team collaboration
Adaptability and flexibility

Timeline