Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Covarrubias

Moreno Valley

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Bilingual CSR

SoCalGas
06.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Dental Office Manager

Valley Alder Family Dentistry
10.2016 - 06.2021
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.

Executive Assistant

S-Squared LLC
10.2014 - 06.2020
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Education

RCOE
Riverside, CA

Skills

  • Call center experience
  • Upselling strategies
  • Data entry proficiency
  • Complaint resolution
  • Computer proficiency
  • Spreadsheets
  • Call center procedures
  • Creative problem solving
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Bilingual CSR

SoCalGas
06.2022 - Current

Dental Office Manager

Valley Alder Family Dentistry
10.2016 - 06.2021

Executive Assistant

S-Squared LLC
10.2014 - 06.2020

RCOE

Similar Profiles

CREATE PROFILE
Andrea Covarrubias