Gilberto J Gonzalez
Riverside,CA
Summary
Experienced professional with a strong background in leadership, customer service, and safety-oriented skills. Seeking to advance my management career at SoCalGas. Known for delivering exceptional results and surpassing performance goals. Looking to contribute to the continued success of SoCalGas.
Overview
10
10
years of professional experience
Work History
CSF Operations Training Instructor
SoCalGas
09.2021 - Current
- Supervises up to 14 employees during course of class
- Conducts counseling interview for employees not meeting training performance standards or seeking guidance
- Provides advice on methods to improve student performance
- Prepares written appraisals or interims concerning employees’ ability to satisfactorily meet centralized training objectives
- Conducts exit interviews with employees when training objectives are not met
- Plans, prepares and delivers technical and non-technical training programs for Field employees and external agencies
- Interprets and explains policies to employees in a manner consistent with Company guidelines
- Evaluates, rates, and determines student ability to satisfactorily meet training objectives
- As a subject matter expert provides technical advice to Field Staff, Field Supervisors and Instructional Designers, as well as develops and revises course outlines and related materials
- Reviews and designs changes in lesson plans, course material, outlines, props, tests, and visual aids for continuity, effectiveness, and uniformity to support Company procedures, course objectives and policies
Customer Service Field Instructor
SoCalGas
01.2021 - 09.2021
- Responsible for conducting field rides to instruct, observe and coach the various classifications of Customer Services field employees
- At the supervisors’ discretion, field rides may also be with employees that have been placed on a performance plan
- Responsible for performing Proficiency Evaluations, Safety Job Observations and Alert driving observations during field rides
- Responsible for informing the employee and/or the employee’s supervisor about observations and evaluations at the conclusion of each field ride
- Responsible for documenting the results of each field ride on a Proficiency Evaluation, Safety Job Observation and Alert Driving observation and forwarding these documents to the appropriate supervisor(s)
- Field Instructors are responsible for inputting electronic reports into F.A.C.T (Field Analysis Collection Tool), for the Customer Service Field Evaluation, Safety Job Observations, and Alert Driving Observations
- Travels throughout the Region to perform field rides with new and/or established field employees including Field Collectors, FSA's, FT’s, ETRA’s and ETR's
- Created job aids for the FI department, in the form of PowerPoints, which have been implemented in the initial training and made available as a reference
Energy Technician-Residential
SoCalGas
05.2016 - 01.2021
- Responds to and tests for leakage in underground piping, houseline, and appliances at customers’ premises
- Repair inoperative appliances, adjust appliances, and provide parts replacement
- Performs high bill investigations for residential and some small commercial customers
- Conducts carbon monoxide testing for residential and some small commercial customers
- Responds to emergency incidents and initiates appropriate action
- Responsible for the safe operation and driver inspection of Company vehicles
- Documents all relevant information into company provided device (iPhone, MDT, etc…)
Advanced Meter Field Instructor
SoCalGas
10.2015 - 05.2016
Advanced Meter Installer
SoCalGas
02.2015 - 10.2015
Education
Bachelors -
University of Phoenix
03-2025
Project Management Certificate - undefined
California Institute of Technology (Cal Tech)
08.2016
Skills
- CSF – Policy & Procedure
- Works well in teams and individually
- Proficient with computer (Microsoft Office) and mobile device functions
- Motivated self-starter
- Exceptional customer service skills
Committeesandachievements
- Cybersecurity Champions
- Union Shop Steward
- CEP Graduate
- TAP Committee
- Safety Committee
- Southeast Region Safety Excellence Award 2017
- Presented “Distracted Driving” simulator at multiple locations throughout the company and 2018 & 2019 South East Safety Congress
Timeline
CSF Operations Training Instructor
SoCalGas
09.2021 - Current
Customer Service Field Instructor
SoCalGas
01.2021 - 09.2021
Energy Technician-Residential
SoCalGas
05.2016 - 01.2021
Advanced Meter Field Instructor
SoCalGas
10.2015 - 05.2016
Advanced Meter Installer
SoCalGas
02.2015 - 10.2015
Project Management Certificate - undefined
California Institute of Technology (Cal Tech)
Bachelors -
University of Phoenix
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