Andrea Chirinos
Mount Pearl,NL
Summary
Experienced Collections Officer with a successful track record of three years in the Government of Canada, specializing in collections, compliance, negotiation, and customer service excellence. Currently pursuing an MBA in Business Analytics to enhance analytical skills. Seeking a challenging role within a government or private sector to apply expertise and contribute to organizational goals.
Overview
4
4
years of professional experience
Work History
Collection Contact Officer
Canada Revenue Agency
01.2021 - Current
- Obtained securities liens with sheriff's banks, lawyers and other third parties
- Emphatically, effectively negotiated tax payments, often with frightened taxpayers, with diverse education and communications skills
- Used databases and other tools to get the most out of each case
- Virtually initiated and sustained strong relationship with taxpayers.
Home-care worker
01.2021 - Current
- Maintained 100% clean, driving record while transporting clients to appointments and shopping
- Provided emotional support and companionship to clients
- Assisted clients with basic movements and mobility.
Product Service Advisor
Newfoundland and Labrador Credit Union
01.2021 - 01.2022
- Provided strategic advice across a variety of financial products
- Completed financial reports punctually
- Cultivated client loyalty by communicating with members daily.
Research Assistant
Memorial University
01.2020 - 01.2021
- Created summary reports on data collection related to indigenous peoples in Labrador
- Searched archives virtually through a library archive tool
- Worked independently to meet semester deadline and presented findings.
Education
MBA - Business Analytics
Carlton University
Ottawa, ON05.2026
Bachelor of Arts - Political Science, Law and society
Memorial University
St. John's, NL01.2021
Certificate of Criminology -
Memorial University
St. John's, NL01.2021
Skills
- Analytical Skills
- Active Listening
- Teamwork and Collaboration
- Problem-solving aptitude
- Process Analysis
- Multitasking
Community Service
- Stella's Circle, Volunteer Governance Board Member, 2021-01-01, Present, https://stellascircle.ca, St. John's, NL
- Community Care Mount Pearl (Food Pantry's), Volunteer Board Member, 2023-01-01, Present, Mount Pearl, NL
Languages
English
Spanish
Volunteer Experience
Board member (Stella's circle non for profit)
Volunteer ( Mount Pearl little Pantry Project)
Timeline
Collection Contact Officer
Canada Revenue Agency
01.2021 - Current
Home-care worker
01.2021 - Current
Product Service Advisor
Newfoundland and Labrador Credit Union
01.2021 - 01.2022
Research Assistant
Memorial University
01.2020 - 01.2021
MBA - Business Analytics
Carlton University
Bachelor of Arts - Political Science, Law and society
Memorial University
Certificate of Criminology -
Memorial University
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