Summary
Overview
Work History
Education
Skills
Career Experience
Languages
Timeline
Generic

Sukhwinder Dubb

Edmonton

Summary

Finance Professional with 7 years of experience working as part of a team in a fast-paced, high-pressure environment. Adept at handling financial concerns and matters with a drive to learn and acquire new knowledge. Is a cooperative and quick learner with ability to work under stress and meet deadlines. Excels in job tasks planning and has strong organization skills. Experience posting payments, printing cheques and reconciling bank statements with high level of accuracy.

Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Overview

11
11
years of professional experience

Work History

Collection Contact Officer

Canada Revenue Agency
01.2022 - 12.2024
  • Communicate with taxpayers, their representatives, and third parties to gather information and documents to collect outstanding amounts
  • Resolve and refer compliance issues, enquiries and complaints for an assigned workload
  • Organize, arrange, and monitor assigned workload to ensure effective timely action and follow-up
  • Follow up on taxpayers payments based on agreement and develop plan of action accordingly
  • Maintains strict observance to industry policies, minimizing risk exposure for the organization
  • Handles client inquires and suggestions politely and professionally
  • Attend meetings and training sessions to improve skills and learn new policies and procedures
  • Diarize conversations with taxpayers and representatives and enter fact based, accurate and complete information
  • Review and analyze account and taxpayer information to establish filing, reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery
  • Gather complete, accurate and relevant information, and analyze and record in the diary
  • Identify and refer issues to the appropriate level according to risk and impact
  • Develops client satisfaction by efficiently addressing and resolving their concerns and inquiries
  • Review internal and external information to identify sources of recovery to prepare a summary and develop a sound plan of action
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Managed a high volume of accounts, prioritizing cases based on risk assessment and potential recovery value.
  • Maximized revenue recovery through consistent follow-up with clients and negotiation of payment plans.
  • Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
  • Reviewed credit applications comprehensively before approving them to mitigate the risk of potential defaults.
  • Maintained strict compliance with federal, state, and local regulations governing debt collection practices.
  • Analyzed data to identify patterns and trends in payment behavior, informing future strategy development for increased success rates.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Prepared and submitted legal documents to initiate court proceedings.

Administrative and Billing Assistant

AdaptAbilities
06.2020 - 09.2020
  • Collect pre-signed invoices and parent portions are paid on time and accurately
  • Communicate with families and guardians to follow up on outstanding receivables
  • Responsible for petty cash, and credit card accounts reconciliations
  • Sort, code, match and record invoices and staff expenses claims to the accounting system
  • Monitor accounts to ensure payments are accurate and up to date
  • Confirmed all funding for camp with funds from government funded invoices and participant programs fees and cost shares
  • Create outstanding AR reports and worked closely with programs teams, funding agent and families to ensure the payments are received on time
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
  • Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
  • Negotiated favorable payment terms with clients during contract discussions or renewals, resulting in improved cash flow for the business.
  • Used data entry skills to accurately document and input statements.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Collaborated with customers to resolve disputes.
  • Responded to customer concerns and questions on daily basis.

Accounts Payable Analyst

FIRMA Foreign Exchange Corporation
01.2014 - 05.2020
  • Prepared and posted vendor/employee cheques for payment on weekly basis
  • Processed the institutes daily banking, petty cash, purchase order book and other transactions
  • Supporting the training of new employees on bank reconciliations, answered and troubleshot questions as they arose regarding balancing transactions
  • Posted employees’ credit card payments at the end of the month
  • Posted and recorded prepaid payments
  • Reconciled bank statements and Electronic Funds Transfers transactions daily
  • Processed Bank Reconciliation every month end
  • Processing invoices for payment including tenant charge backs
  • Researched and compiled required files for audit preparation for interim and year-end
  • Printed daily transactions of bank statements and entered TradeX database
  • Tracking Utilities Monthly
  • Collaborated on team transferring information from TradeX to new database system
  • Recognized through managers for being a quick learner and learning accounts payable, petty cash quickly
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Improved payment accuracy with meticulous invoice review and reconciliation efforts.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.
  • Safeguarded the company''s financial reputation by promptly addressing any payment disputes or inquiries from vendors.
  • Handled sensitive and confidential documents and information to maintain corporate reputation.
  • Facilitated cost savings by identifying duplicate payments and preventing overpayments through diligent invoice reviews.
  • Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.
  • Enhanced team efficiency by developing and conducting training sessions on accounts payable best practices.
  • Enhanced accuracy in financial statements by reconciling accounts payable transactions monthly.
  • Optimized payment processes, leading to timely and efficient accounts payable cycle.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Input financial data and produced reports using [Software].

Education

Accounting

Northern Alberta Institute of Technology
Edmonton, AB
04-2015

Applied Banking and Business -

Northern Alberta Institute of Technology
01.2011

Skills

  • Accounts Payable
  • Audit Preparation
  • Bank Reconciliation
  • Customer Service
  • Microsoft Processing – MS Word
  • MS Excel
  • MS PowerPoint
  • Outlook
  • Sage50
  • Report writing
  • Work coordination
  • Recordkeeping and file management
  • Attention to detail
  • Data analysis
  • Stakeholder relations

Career Experience

  • Canada Revenue Agency, Collection Contact Officer, 01/01/22, 01/01/24, Communicate with taxpayers, their representatives, and third parties to gather information and documents to collect outstanding amounts., Resolve and refer compliance issues, enquiries and complaints for an assigned workload., Organize, arrange, and monitor assigned workload to ensure effective timely action and follow-up., Follow up on taxpayers payments based on agreement and develop plan of action accordingly., Maintains strict observance to industry policies, minimizing risk exposure for the organization., Handles client inquiries and suggestions politely and professionally., Attend meetings and training sessions to improve skills and learn new policies and procedures., Diarize conversations with taxpayers and representatives and enter fact based, accurate and complete information., Review and analyze account and taxpayer information to establish filing, reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery., Gather complete, accurate and relevant information, and analyze and record in the diary., Identify and refer issues to the appropriate level according to risk and impact., Develops client satisfaction by efficiently addressing and resolving their concerns and inquiries., Review internal and external information to identify sources of recovery to prepare a summary and develop a sound plan of action.
  • AdaptAbilities, Administrative and Billing Assistant, 01/01/20, 12/31/20, Collect pre-signed invoices and parent portions are paid on time and accurately., Communicate with families and guardians to follow up on outstanding receivables., Responsible for petty cash, and credit card accounts reconciliations., Sort, code, match and record invoices and staff expenses claims to the accounting system., Monitor accounts to ensure payments are accurate and up to date., Confirmed all funding for camp with funds from government funded invoices and participant programs fees and cost shares., Create outstanding AR reports and worked closely with programs teams, funding agent and families to ensure the payments are received on time.
  • FIRMA Foreign Exchange Corporation, Accounts Payable Analyst, 01/01/14, 12/31/20, Prepared and posted vendor/employee cheques for payment on weekly basis., Processed the institutes daily banking, petty cash, purchase order book and other transactions., Supporting the training of new employees on bank reconciliations, answered and troubleshot questions as they arose regarding balancing transactions., Posted employees’ credit card payments at the end of the month., Posted and recorded prepaid payments., Reconciled bank statements and Electronic Funds Transfers transactions daily., Processed Bank Reconciliation every month end., Processing invoices for payment including tenant charge backs., Researched and compiled required files for audit preparation for interim and year-end., Printed daily transactions of bank statements and entered TradeX database., Tracking Utilities Monthly., Collaborated on team transferring information from TradeX to new database system., Recognized through managers for being a quick learner and learning accounts payable, petty cash quickly.

Languages

Punjabi
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Collection Contact Officer

Canada Revenue Agency
01.2022 - 12.2024

Administrative and Billing Assistant

AdaptAbilities
06.2020 - 09.2020

Accounts Payable Analyst

FIRMA Foreign Exchange Corporation
01.2014 - 05.2020

Applied Banking and Business -

Northern Alberta Institute of Technology

Accounting

Northern Alberta Institute of Technology
Sukhwinder Dubb