Andrea Altobelli
Edmonton
Summary
Experienced with financial services and loan processes in automotive finance. Utilizes customer relationship management to enhance client satisfaction and business growth. Track record of effective team leadership and strategic financial planning.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Finance Manager
Kentwood Ford
07.2021 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
Delivery Coordinator
Kentwood Ford
07.2018 - 07.2021
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
Bank Teller
ATB Financial
06.2017 - 05.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Receptionist
Kentwood Ford Sales
06.2015 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Finance -
Macewan University
High School Diploma -
Archbishop O'Leary High School
05-2016
Skills
- Goal-oriented mindset
- Communication
- Customer satisfaction
- Customer Service
- Organization
- Teamwork
Languages
English
Full Professional
Croatian
Professional Working
Timeline
Finance Manager
Kentwood Ford
07.2021 - Current
Delivery Coordinator
Kentwood Ford
07.2018 - 07.2021
Bank Teller
ATB Financial
06.2017 - 05.2019
Receptionist
Kentwood Ford Sales
06.2015 - 07.2018
Finance -
Macewan University
High School Diploma -
Archbishop O'Leary High School
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