Andrea Aidoo
NEW WESTMINISTER
Summary
Dynamic and adaptable professional with experience, excelling in high-pressure environments. Proven client communication skills and a commitment to community care. Adept at prioritization and real-time decision making, ensuring efficient operations and enhanced customer loyalty. Proficient in Microsoft Office, with a strong focus on maintaining confidentiality in sensitive situations.
Overview
10
10
years of professional experience
Work History
Independent Cleaner
Sole-Proprietor
05.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Proven ability to learn quickly and adapt to new situations.
Customer Service & Kitchen Assistant
Taco Truck
06.2019 - 09.2021
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Urban Behaviour
09.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Robert Bateman Secondary School
Abbotsford, BC06-2017
Skills
- Calm under pressure
- Client communication skills
- Commitment to community and care
- Experience in sensitive roles
- Calm and effective crisis communication
- Trauma-informed, non-judgmental listening
- Prioritization and real-time decision-making
- Confidentiality & ethics in sensitive situations
- Microsoft Office, email systems, multi-line phone systems
Languages
English
Native or Bilingual
Timeline
Independent Cleaner
Sole-Proprietor
05.2022 - Current
Customer Service & Kitchen Assistant
Taco Truck
06.2019 - 09.2021
Sales Associate
Urban Behaviour
09.2015 - 03.2016
Robert Bateman Secondary School
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