Andre Waldner
Winnipeg,Manitoba
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Committed public servant consistently, displaying sound judgment under pressure, particularly in life-threatening, and emergency scenarios. Maintains a watchful and diplomatic approach, dedicated to preserving public safety, and preventing loss of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TRANSIT SUPERVISOR
Winnipeg Transit
01.2018 - Current
- Supported law enforcement officers in maintaining order during emergency situations, ensuring a swift resolution and minimal disruption to transit operations.
- Provided first aid assistance when necessary, demonstrating quick thinking and medical preparedness in emergency situations.
- Participated in ongoing training sessions to enhance professional development and stay current with industry best practices in security procedures.
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Reduced incidents of vandalism by conducting regular inspections of transit property and promptly reporting damages.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
- Detected potential threats by closely observing passenger behavior and identifying suspicious activity within the transit system.
- Assisted vulnerable passengers in navigating the transit system, demonstrating empathy and understanding towards their individual needs.
- Utilized strong communication skills in documenting daily activities and incident reports, providing accurate records for management review.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Ensured efficient evacuation procedures during emergencies by calmly directing passengers towards designated exits and safe zones.
- Contributed to overall team success by consistently meeting performance expectations and maintaining a professional demeanor in all interactions.
- Conducted regular patrols of key areas to spot and control security concerns.
TRANSIT BUS OPERATOR
Winnipeg
03.2011 - 01.2018
- Performed pre-trip inspections of bus interior and exterior before beginning each shift
- Reported mechanical malfunctions or damages observed during shifts immediately
- Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment
- Operated transit buses along assigned routes promptly while adhering to safety protocols
- Drove vehicles over specified routes and to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers had a smooth and safe ride
- Followed all applicable laws, rules, and regulations related to transit bus operation
- Communicated delays, construction, and other irregularities to the Control Centre to aid in alternate route mapping
- Demonstrated knowledge of traffic regulations and safe driving practices and ensuring safety of citizens.
- Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
- Assisted passengers, such as elderly and disabled individuals, on and off the bus, checked for proper seating, and answered questions about bus schedules and routes.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Education
High School Diploma -
Kildonan-East Collegiate
Winnipeg, MBSkills
- Interpersonal Skills
- Relationship Building
- Conflict de-escalation
- Adaptability and Flexibility
- Professionalism
- Crisis Intervention
- Investigative procedures
- Public Safety
- Customer service and assistance
- Customer relations skills
- Integrity and Honesty
- Excellent Communication
Certification
- Authorized by the Province of Manitoba to Possess Body Armor
- CPI Nonviolent Crisis Intervention Training
- First Aid Training
- Class 1 License
Languages
English
Full Professional
German
Limited Working
Timeline
TRANSIT SUPERVISOR
Winnipeg Transit
01.2018 - Current
TRANSIT BUS OPERATOR
Winnipeg
03.2011 - 01.2018
High School Diploma -
Kildonan-East Collegiate