Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Custom

Matt Scott

Ottawa,ON, CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Warehouse position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
6
6
years of post-secondary education

Work History

Transit Supervisor

City Of Ottawa
Ottawa, ON
02.2008 - 05.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Provided professional services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Store Manager/Sales Associate/Stocker

Eddie Bauer
Ottawa, ON, CA
05.2000 - 12.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store Manager

Fido Solutions
Ottawa, ON, CA
08.2006 - 02.2008
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Sales Associate/Store Manager

Roots, Sunglass Hut, Blacks Photography
Ottawa, ON
05.1987 - 08.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Audio Visual Tech. Honours - Mulit Media Presentations And AV Tech Equipment Se

Humber College, Toronto, ON
09.1983 - 04.1985

High School Diploma -

South Carleton High School, Richmond, ON
09.1978 - 06.1983

Skills

Supervisory training

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Accomplishments

  • Created a Safe/Inclusive Employee space at for OC Transpo and named it OC Pride.
  • Was asked to join a discussion group at OC called Champions Table. Group was to provide and assist with ideas in improving Employee engagement

Interests

DUI projects, Outside landscaping, Camping and Hiking, Bicycling, spending time with family and mored friends,

Timeline

Transit Supervisor - City Of Ottawa
02.2008 - 05.2023
Store Manager - Fido Solutions
08.2006 - 02.2008
Store Manager/Sales Associate/Stocker - Eddie Bauer
05.2000 - 12.2010
Sales Associate/Store Manager - Roots, Sunglass Hut, Blacks Photography
05.1987 - 08.2006
Humber College - Audio Visual Tech. Honours, Mulit Media Presentations And AV Tech Equipment Se
09.1983 - 04.1985
South Carleton High School - High School Diploma,
09.1978 - 06.1983

Custom

Created a LGBTQ2+ Employee led group at OC Transpo

Organized participation in Capital Pride Week activities, including participation in the parade.  15years

Organized OC Pride external gatherings for LGBTQ2+ and Allies to gather at

Organized OC Prides involvement in International Day of Pink at OC Transpo.  13years

Recruited and created a organizational team to continue groups future.

Assisted in creating a Training module for NEW Bus Operators Training Program and did presentations during there training



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