ANDRE LOUIS ARCILLAS
Nelson
Summary
Proven track record of managing and resolving customer inquiries efficiently and effectively. Skilled in enhancing systems, aligning technical solutions with business objectives and experienced with manufacturing processes and equipment operation..
Overview
6
6
years of professional experience
Work History
General Labourer
Nelson Naturals Inc.
05.2025 - Current
- Monitored inventory levels, assisting in restocking supplies as needed to support production schedules.
- Loaded, unloaded, and moved materials to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Helping fulfill large store orders and purchase orders.
- Assist with preparation, mixing and measuring of ingredients.
- Labeling, filling, and packing.
- Operating and ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Pharmacy Assistant
Pharmasave
01.2025 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Donut Baker
RMC Donuts Ltd.(Lee’s Donuts Langley)
10.2023 - 01.2025
- Strictly followed established safety procedures when operating machinery such as mixers, cutters, dividers and proofers
- Provided exceptional customer service by responding promptly and courteously to customers' requests
- Inspected all products before packaging to guarantee the highest standards of excellence were met.
Taekwondo Instructor
Evolve Play Train
10.2023 - 11.2023
- Created lesson plans that incorporated physical conditioning, sparring techniques, self-defense tactics, and board breaking exercises
- Developed effective teaching strategies for all levels of student ability
- Instructed and managed classes of up to 20 students, demonstrating proper form and technique in Taekwondo drills
Customer Operations
Shell Shared Services
10.2019 - 04.2023
- Managed customer and distributor complaints to cultivate productive relationships and maintain top satisfaction levels
- Resolved pricing related, master data, and quantity disputes
- Handled day-to-day delivery inquiries and trouble-shooting orders.
Education
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University
Surrey, BC02.2025
Bachelor of Science - Business Administration Major in Computer Applications
De La Salle - College of Saint Benilde
Manila, Philippines10.2018
Skills
- Operations Skills
- CRM & Salesforce Skills
- Customer Support Services
- Technical Support
- Taekwondo Coaching and Sparring Skills
- Customer relationship management
- Sales techniques
- POS system operation
- Inventory management
- Baking Skills
- Warehouse operations
LANGUAGES
English
Full Professional
Timeline
General Labourer
Nelson Naturals Inc.
05.2025 - Current
Pharmacy Assistant
Pharmasave
01.2025 - Current
Donut Baker
RMC Donuts Ltd.(Lee’s Donuts Langley)
10.2023 - 01.2025
Taekwondo Instructor
Evolve Play Train
10.2023 - 11.2023
Customer Operations
Shell Shared Services
10.2019 - 04.2023
Bachelor of Science - Business Administration Major in Computer Applications
De La Salle - College of Saint Benilde
Post Baccalaureate Diploma - Operations and Supply Chain Management
Kwantlen Polytechnic University