Anchalpreet Kaur
Summary
Experienced professional with a positive attitude and strong job readiness skills seeking a role in a dynamic organization. Skilled in customer service with expertise in ensuring satisfaction in quality, service, and problem resolution domains.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Teleperformamce Canada
10.2021 - Current
- Addressed customer inquiries promptly by establishing strong rapport and confidence.
- Adapt support strategies to suit varying levels of customer experience.
- Addressed system problems and guided customers through troubleshooting processes.
- Utilized advanced product knowledge to address concerns during initial interactions.
- Work with confidential customer information and treat it sensitively
- Implemented technological methods to ensure correctness in recording customer details.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong verbal and written communication abilities.
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to dynamic work settings.
Office Administrator
Swaran Sr. Sec. School
04.2017 - 05.2019
- Assemble data and prepare periodic and special reports, manual and correspondence.
- Administer policies and procedures related to the release of records.
- Coordinate and plan for office services.
- Assist in preparation of operating budget and maintain inventory.
- Establish work priorities delegate work to office support staff.
Education
Project Management -
Cegep de la Gaspésie et des Iles
Montreal, Quebec01.2021
Financial Security Advisor -
Cegep de la Gaspésie et des Iles
Montreal, Quebec01.2020
Masters of Commerce -
Guru Nanak Dev University
Amritsar, Punjab01.2016
Bachelor of Commerce -
BBK DAV College
Amritsar, Punjab, India01.2014
Skills
- Time management
- Technical issues analysis
- Technical support
- Empathy development
- Teamwork and collaboration
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited Working
Timeline
Technical Support Representative
Teleperformamce Canada
10.2021 - Current
Office Administrator
Swaran Sr. Sec. School
04.2017 - 05.2019
Project Management -
Cegep de la Gaspésie et des Iles
Financial Security Advisor -
Cegep de la Gaspésie et des Iles
Masters of Commerce -
Guru Nanak Dev University
Bachelor of Commerce -
BBK DAV College