Ana Zimmermann
Richmond,BC
Summary
Dynamic and adaptable professional with a strong background in enrolment services and registrar office operations. Possessing two bachelor's degrees in marketing and human resources, coupled with over more than 3 years of hands-on experience within the post-secondary sector, I am adept at navigating the complexities of records management, systems services, and strategic planning. Known for my collaborative approach and commitment to service excellence, I have a proven track record of driving positive change and enhancing the student experience. With my practical knowledge, dedication and enthusiasm, I am eager to utilize my skills and contribute to the success of Vancouver Community College.
Overview
3
3
years of professional experience
Work History
Associate Registrar Enrolment Services
Acsenda School of Management
Vancouver, BC
10.2023 - Current
- Provide effective leadership, coaching, and direction to the Enrolment Services team, fostering a collaborative and service-oriented culture conducive to staff growth and development.
- Collaborate with the Registrar to evaluate policies and programs, identify gaps, and manage change.
- Develop reports related to enrollment trends, projections, and other data analysis needs.
- Analyze existing practices and recommend improvements for streamlining operations.
- Establish and maintain effective ongoing communication with organizational leaders and stakeholders, ensuring alignment and transparency.
Assistant Registrar / Transfer Credit Coordinator
Acsenda School of Management
Vancouver, BC
10.2022 - 10.2023
- Responsible for planning, organizing, directing, controling and evaluating the registration activities and academic records system.
- Participated in developing, establishing and administering departmental policies and procedures.
- Oversaw the process of course articulation between courses and institutions, as well as the processing of transfer credits for students.
- Assisted with the collection and maintenance of statistics for planning and reporting purposes (internal, external and government).
- Wrote and prepared correspondence, reports, and other documents on behalf of the Registrar.
Enrolment Services Officer
Acsenda School of Management
Vancouver, BC
12.2020 - 10.2022
- Assisted students with course registration, scheduling, and resolving registration-related issues
- Worked successfully with a diverse team to accomplish goals and address all matters related to the student body.
- Improved student educational plans by advising on course selection and progress plans.
- Ensured compliance with institutional policies, procedures, and regulations related to enrolment and student records, maintaining accuracy and confidentiality of student information.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Contributed greatly to meeting the set goal within the Student Satisfaction Survey by ensuring that all inquiries were answered within 2 business days.
Education
BBA - Human Resources Management
Acsenda School of Management
Vancouver, BC10.2020
BBA - Marketing Management
Escola Superior de Propaganda e Marketing (ESPM)
Porto Alegre, Brazil08.2016
Skills
- Strong Problem Solver
- Systems Management
- Multitasking Abilities
- Project Management
- Supervision & Leadership
- Organizational Skills
- Critical Thinking
- Detail Oriented
Timeline
Associate Registrar Enrolment Services
Acsenda School of Management
10.2023 - Current
Assistant Registrar / Transfer Credit Coordinator
Acsenda School of Management
10.2022 - 10.2023
Enrolment Services Officer
Acsenda School of Management
12.2020 - 10.2022
BBA - Human Resources Management
Acsenda School of Management
BBA - Marketing Management
Escola Superior de Propaganda e Marketing (ESPM)
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