Anastasija Janeva
Summary
Experienced Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3+ years of experience interviewing specialists, witnesses and claimants to compile information. Highly motivated with the capacity to handle complex files country-wide while implementing jurisdiction specific requirements.
Overview
4
4
years of professional experience
Work History
Multiline Prestige Adjuster II
Intact Insurance
12.2023 - Current
- Maintaining 100% customer satisfaction during the on-going of auto and property claims in high net-worth accounts.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Collaborating with departments to construct a case-by-case tailored approach to claims' handling to ensure successful outcomes
- Maintained strong relationships with policyholders, brokers, and industry professionals by consistently demonstrating professionalism, empathy, and effective communication skills.
Telephone Adjuster I & II
Intact Insurance
06.2022 - 12.2023
- Managing claims from opening to closing with the intent of achieving a lifecycle that meets the goals of the team and also preventing leakage
- Participating in pilot programs to obtain information on the success and longevity of new protocols before implementing through the Claims Department
- Meeting Key Performance Indicators and Net Promoter Score goals to promote overall success of the off-queue digital team, while assisting as back-up for adjusters as necessary
- Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
Customer Service Representative/ Hybrid Representative
Intact Insurance
02.2021 - 06.2022
- First point of contact for insured’s; opening claims, explaining coverage, providing rentals, setting up appraisals for damaged vehicles
- Digital campion within team; monthly reporting on trends, areas of opportunity and upcoming goals related to team goals
- Participating in the CSC shadow buddy program; providing coaching and leadership to on-boarding customer representatives, remaining available for support outside of training
- Assessing the needs of clients with reported injuries through completion of ICQ (Initial Contact Questionnaire) to assign adjusters based on severity and recommend RELY clinics specializing in motor vehicle injuries
Chiropractic Assistant
King West Chiropractic
01.2020 - 03.2021
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs to optimize client experience and safety.
- Compiling & organizing full patient files encompassing health history, contact information & consent forms.
- Assisted chiropractor during patient exams to implement treatment plans quickly through recording and digitizing MyoScans for doctors and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Education
Bachelor - Kinesiology
University of Toronto
Toronto, ON04.2019
Skills
- Claims Investigation and handling
- Property Damage Assessment
- Report Writing
- Payment Processing
- Customer service and support
- Risk Assessment
- Inter-department Collaboration
Timeline
Multiline Prestige Adjuster II
Intact Insurance
12.2023 - Current
Telephone Adjuster I & II
Intact Insurance
06.2022 - 12.2023
Customer Service Representative/ Hybrid Representative
Intact Insurance
02.2021 - 06.2022
Chiropractic Assistant
King West Chiropractic
01.2020 - 03.2021
Bachelor - Kinesiology
University of Toronto
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Ibrahim SabaghIbrahim Sabagh
Accounting Services Representative at Intact InsuranceAccounting Services Representative at Intact Insurance
Gokhan AkayGokhan Akay
Commercial Auto Underwriter at Intact InsuranceCommercial Auto Underwriter at Intact Insurance
KRISHNA PATELKRISHNA PATEL
Claims Adjuster at Intact InsuranceClaims Adjuster at Intact Insurance
Anastasija JanevaAnastasija Janeva
Multiline Prestige Adjuster II at Intact InsuranceMultiline Prestige Adjuster II at Intact Insurance