ANASTASIIA HORBAN
SACRAMENTO
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Manager
PrivatBank
02.2024 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Welcomed customers and helped determine their needs.
Florist
Flora De Luxe
04.2022 - 02.2024
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
English-as-a-Second-Language Education
Twin Rivers Adult School
Sacramento, CABachelor of Accounting -
Kyiv National University of Trade And Economics
Kyiv, UkraineMaster of Business Administration -
Kyiv National University of Trade And Economics
Kyiv, Ukraine12-2025
Skills
- Customer service
- Time management
- Decision-making
- Friendly and positive
- Outstanding communication skills
- Problem-solving
- Multitasking and organization
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Manager
PrivatBank
02.2024 - 10.2024
Florist
Flora De Luxe
04.2022 - 02.2024
English-as-a-Second-Language Education
Twin Rivers Adult School
Bachelor of Accounting -
Kyiv National University of Trade And Economics
Master of Business Administration -
Kyiv National University of Trade And Economics
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