Anastasiia Frolova
Winnipeg,Manitoba
Summary
Dedicated Customer Service Representative with expertise in conflict resolution and supply management. Achieved significant improvements in customer satisfaction through meticulous attention to detail and effective problem-solving. Noted for exceptional communication skills and an ability to establish positive relationships across diverse populations.
Overview
2
2
years of professional experience
Work History
Bakery Clerk
Safeway
Winnipeg, Manitoba
06.2024 - Current
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Answered store and merchandise questions and led customers to wanted items.
- Processed orders for cakes and baked goods in person and over the phone.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Guest Experience Leader
McDonalds
Winnipeg, Manitoba
05.2023 - 06.2024
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Built and maintained productive relationships with employees.
- Handled pre-shift and post-shift reporting duties accurately.
- Provided training sessions for new employees on customer service expectations.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
- Ensured guests had an enjoyable experience by providing exceptional customer service.
- Kept guest service area fully stocked with necessary supplies such as condiments and napkins.
Education
High School Diploma -
IES Pare Arques
Spain06-2022
Skills
- Computer skills
- Microsoft Office
- Customer service
- Conflict resolution
- Supply management
- Problem solving
- Time management
- Attention to detail
- Adaptable and flexible
- Teamwork and collaboration
- Punctual and reliable
Languages
English
Full Professional
Spanish
Limited
French
Elementary
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Bakery Clerk
Safeway
06.2024 - Current
Guest Experience Leader
McDonalds
05.2023 - 06.2024
High School Diploma -
IES Pare Arques
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