Damien Flynn
St Thomas,Canada
Summary
Professional with strong background in Train station operations, focused on maximizing efficiency and safety. Skilled in team leadership, conflict resolution, and adapting to dynamic environments. Known for effective communication, problem-solving abilities, and delivering results. Reliable team player with strong commitment to operational excellence.
Overview
15
15
years of professional experience
Work History
Bakery Clerk
Real Canadian Superstore
10.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Station Supervisor
Northern Rail
12.2022 - 01.2024
- Ensured the safe and efficient working of a busy train station
- Supervised, co-ordinated and scheduled the activities of workers who operate trains, drive locomotives in railway yards and performed other duties related to railway operations
- Safely dispatched trains to and from the station and completed
- Supported signals and controls department and train crews to ensure unit swops and train alterations were carried out in a safe and timely manner
- Assisted in fire evacuation procedures at Sunderland train station; confirmed station was cleared
- Enhanced communication between departments to promote collaboration and improve overall station performance.
- Maintained a safe working environment for all staff by enforcing strict adherence to safety protocols and guidelines.
- Reduced delays in train movements by closely monitoring track conditions and promptly addressing issues.
- Conducted regular audits to ensure compliance with both internal policies and external regulations governing rail traffic control operations.
- Managed daily operations for a smooth-running station environment, ensuring timely service to customers.
Warehouse Operative
Amazon
01.2022 - 12.2022
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Volunteer
Couvent de la Haye-aux-Bonshommes
01.2020 - 01.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
- Increased property value by implementing seasonal landscape designs and installations.
- Demonstrated adaptability in working under various weather conditions while maintaining high-quality results in assigned tasks.
- Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
Technical Support Representative
EE
08.2018 - 01.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Sales Representative
McQueens Dairy
01.2016 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Utilized customer relationship management software to track customer interactions and sales, identifying opportunities for future outreach.
- Developed strong rapport with customers and created positive impression of business.
Prison Custody Officer
G4S
01.2015 - 01.2016
- Conducted regular headcounts to maintain accurate records of inmate populations, preventing unauthorized movement or escapes.
- Handled high-pressure situations calmly under duress by employing sound decision-making abilities grounded in policy knowledge.
- Managed prisoner transportation to court hearings, medical appointments, and other off-site locations safely and securely.
- Assisted in the intake process for newly admitted prisoners, thoroughly documenting personal information and assessing potential risks or needs.
- Maintained a safe environment for staff and inmates through vigilant observation and proactive intervention.
Soldier
British Army
01.2010 - 01.2015
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness..
- Secured military bases by implementing stringent security protocols, ensuring safety of personnel and assets.
Education
SVQ - Construction Crafts
Motherwell College
Motherwell, Scotland10-2010
High School Diploma -
Motherwell Co
Motherwell, UK01.2008
Skills
- Written communication
- Verbal communication
- Collaboration
- Independent work
- Safety awareness
- Stamina
- Crisis management
- Personal ethics
- Professional ethics
- Safety protocols
- Computer skills
- IT skills
- Microsoft Suite
- Leadership
- Driving skills
- Live event management
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Safety Compliance
- Shift planning
Highlightsofskills
- 2 years experience working in busy in railway station
- Excellent written and verbal communication skills; Fluent in French and English
- Collaborates easily with co-workers, also works well independently
- Ability to recognize and respond quickly to situations that are an obvious significant safety risk
- Can stand for 12+ hours, maintain stamina throughout day
- Strong communication skills, can react to and coordinate response to a variety of stressful and crisis situations
- Solid personal and professional ethics, will follow all safety protocols and procedures
- Strong computer and IT skills including knowledge of Microsoft Suite (Excel, PowerPoint, and Word)
- Leads by example, ensuring the safety and security of all
- Valid drivers licence and clear driving record
Languages
French
Professional Working
Interests
- Reading
- Gym Workouts
- Cooking
- Baking
Timeline
Bakery Clerk
Real Canadian Superstore
10.2024 - Current
Station Supervisor
Northern Rail
12.2022 - 01.2024
Warehouse Operative
Amazon
01.2022 - 12.2022
Volunteer
Couvent de la Haye-aux-Bonshommes
01.2020 - 01.2022
Technical Support Representative
EE
08.2018 - 01.2020
Sales Representative
McQueens Dairy
01.2016 - 01.2018
Prison Custody Officer
G4S
01.2015 - 01.2016
Soldier
British Army
01.2010 - 01.2015
SVQ - Construction Crafts
Motherwell College
High School Diploma -
Motherwell Co
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