Anastacia Lawrence
Summary
Detailed Customer Service agent bringing over 10 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
18
18
years of professional experience
Work History
Marketing Manager/Debt Manager
JD SMALL JOBS
01.2021 - 07.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
Assistant Store Manager
Rogers Communications
01.2005 - 02.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Contributed to the company''s overall success by consistently meeting or exceeding individual performance goals related to case resolution rates or customer satisfaction scores.
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Developed customized payment plans for clients based on their unique financial situations.
Education
Diploma - Personal Support Worker
CIMT College
Mississauga06.2021
Skills
- Debt Recovery Strategies
- Skip tracing techniques
- Patience and Persistence
- Goal-oriented mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of over ten staff members.
Languages
English
Full Professional
Timeline
Marketing Manager/Debt Manager
JD SMALL JOBS
01.2021 - 07.2022
Assistant Store Manager
Rogers Communications
01.2005 - 02.2010
Diploma - Personal Support Worker
CIMT College
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