Elizabet Jimenez
4592 HALL RD
Summary
Seasoned Debt Collector Manager with a proven track record at BUTTE CREDIT, adept in debt recovery strategies and maintaining professional, calm communication. Fluent in Spanish and English, I excel in fostering positive customer relationships and achieving targets through patience and persistence. My goal-oriented approach has significantly reduced delinquent accounts, demonstrating exceptional negotiation skills and customer service.
Overview
14
14
years of professional experience
Work History
Debt Collector Manager
BUTTE CREDIT
12.2017 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Collector
Statewide Collections
08.2012 - 12.2017
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Negotiated to collect balance in full.
CLERK
WHOLESOME GOODS
08.2011 - 02.2012
- Assisted customers by answering questions and fulfilling requests.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Accounts Receivable Clerk
Express Employment Professionals
05.2011 - 07.2011
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
High School Diploma -
RED BLUFF HIGH SCHOOL
RED BLUFF, CA08-2007
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Bilingual, fluent in both Spanish and English
Timeline
Debt Collector Manager
BUTTE CREDIT
12.2017 - Current
Collector
Statewide Collections
08.2012 - 12.2017
CLERK
WHOLESOME GOODS
08.2011 - 02.2012
Accounts Receivable Clerk
Express Employment Professionals
05.2011 - 07.2011
High School Diploma -
RED BLUFF HIGH SCHOOL
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