Elizabet Jimenez
4592 HALL RD
Summary
Seasoned Debt Collector Manager with a proven track record at BUTTE CREDIT, adept in debt recovery strategies and maintaining professional, calm communication. Fluent in Spanish and English, I excel in fostering positive customer relationships and achieving targets through patience and persistence. My goal-oriented approach has significantly reduced delinquent accounts, demonstrating exceptional negotiation skills and customer service.
Overview
14
14
years of professional experience
Work History
Debt Collector Manager
BUTTE CREDIT
CHICO, CA
12.2017 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Collector
Statewide Collections
RED BLUFF, CA
08.2012 - 12.2017
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Negotiated to collect balance in full.
CLERK
WHOLESOME GOODS
Red Bluff, CA
08.2011 - 02.2012
- Assisted customers by answering questions and fulfilling requests.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Accounts Receivable Clerk
Express Employment Professionals
Red Bluff, CA
05.2011 - 07.2011
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
High School Diploma -
RED BLUFF HIGH SCHOOL
RED BLUFF, CA08-2007
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Bilingual, fluent in both Spanish and English
Timeline
Debt Collector Manager
BUTTE CREDIT
12.2017 - Current
Collector
Statewide Collections
08.2012 - 12.2017
CLERK
WHOLESOME GOODS
08.2011 - 02.2012
Accounts Receivable Clerk
Express Employment Professionals
05.2011 - 07.2011
High School Diploma -
RED BLUFF HIGH SCHOOL