ANASS EL OUANNANI

• Provide exceptional service to members, offering guidance and support empathetically throughout the claims process.
• Ensure timely communication via various methods, promptly addressing all inquiries.
• Proactively modify claims within a specific scope.
• Interpret policy wordings, determine coverage, and communicate coverage or decisions to members within a specific scope.
• Quantify losses from relevant sources like appraisers, adjusters, contractors, and repair facilities.
• Assess losses to determine liability within a limited scope.
• Coordinate services with vendors and partners.
• Maintain an effective diary system and document claim file activities.

• Worked productively in fast-moving work environment to process more than 30 claims per Day.
• Accurately logging claim information into system to generate comprehensive claims reports.
• Skilled in utilizing Guidewire to submit detailed claims to adjusters, ensuring precision and completeness.
• Knowledgeable in using Xact Analysis to assign suitable contractors to insured clients, facilitating smooth claim processing.
• Fluent in managing bilingual calls from more than 150 lines, providing exceptional assistance to insured individuals in their preferred language.
• Capable of handling emergency calls, assisting customers in reporting urgent claims promptly.
• Expertise in coordinating assignment of appropriate contractors and adjusters to provide necessary support for next steps.
• Skilled in managing frustrated customers with patience and professionalism.
• Dedicated to delivering outstanding customer service to resolve issues, contributing to a positive brand image for the company.

• Consistently ranked as top-performing salesperson at Brooks Brothers,
• Achieving coveted sales number one position for multiple months.
• Demonstrated exceptional sales prowess and dedication, successfully generating sales exceeding $80,000 per month while working part-time.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs

(Internship)

• Actively participate in creating PowerPoint presentations, Excel spreadsheets, and extracting data using ERP and BI tools.
• Conduct monthly analysis of revenue and cost balances, taking necessary steps to reconcile any discrepancies and guarantee accurate financial records.
• Familiarizing myself with fundamentals of SAP platform.