Alex Ali-Ahmad
Laval,Quebec
Summary
Detail-oriented professional with experience in customer service and claims auditing. Skilled in verifying information accuracy, ensuring compliance with policies, and maintaining high-quality service standards. Known for strong analytical skills, attention to detail, and effective communication with clients and providers.
Overview
3
3
years of professional experience
Work History
Bilingual claims verification analyst
Manulife
Montreal, Quebec
02.2025 - Current
- Assisted in analyzing claims to identify discrepancies and trends.
- Call providers to confirm claims submitted by plan members.
- Investigate plan members' accounts for any discrepancies.
- Verify that providers are registered to practice in the province where the claims were submitted.
Affinity market
Manulife
Montreal, Quebec
03.2024 - 02.2025
- Organizing work by prioritizing tasks in order to meet expectations and deadlines.
- Adaptability and efficiency in learning new concepts.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Assisted customers with inquiries and resolved issues efficiently.
Retention Agent
Telus
Montreal, Quebec
03.2023 - 12.2023
- Responded promptly and professionally to emails, phone calls, social media posts and other forms of communication from customers.
- Resolved customer inquiries effectively, ensuring satisfaction with services offered.
- Delivered exceptional service, fostering positive relationships with clients.
Education
High School Diploma -
Mont-de-La Salle
Laval, QC06-2016
Bachelor of Administration - Cybersecurity
Hec
Montreal, QCSkills
- Claims analysis
- Problem solving
- Effective communication
- Time management
- Investigative skills
- Computer skills
- Risk assessment
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual claims verification analyst
Manulife
02.2025 - Current
Affinity market
Manulife
03.2024 - 02.2025
Retention Agent
Telus
03.2023 - 12.2023
High School Diploma -
Mont-de-La Salle
Bachelor of Administration - Cybersecurity
Hec