Patricia Rwanyagatare
Halifax
Summary
I am Bilingual experienced claims professional prepared to drive impactful results in field. Proven track record in managing complex claims processes, ensuring compliance, and fostering team collaboration. Strong analytical skills, adept at problem-solving, and flexible in adapting to changing needs. Known for reliability, effective communication, and commitment to achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Bilingual Senior Claims Representative, Auto Physical Damage
Definity Insurance
04.2023 - Current
- Manage complex and/or commercial auto claim
- Responsible for investigating and settling first-party automobile claims
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until they are resolved
- Fully explain the claim process to all customers in a way they'll easily understand
- Confirm whether claims are covered under a customer's policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis
CCA Property and Auto
Definity Insurance
09.2020 - 04.2023
- Intake claims and processes call back
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Entering claims details and assigning the claim to the appropriate adjuster
Bilingual Insurance Analyst
TD Insurance
06.2018 - 12.2019
- Selling home and auto insurance to clients
- Responsible for achieving sales quotes and call targets
- Ensures quality and productivity objectives are met
- Processes call backs, submissions and mail in a timely manner
- Promotes company features and benefits as part of ongoing portfolio reviews
- Accepts risks within established guidelines
Education
Bachelor of Arts - International development Studies
Saint Mary's University
Halifax, Nova Scotia05.2018
Skills
- Coverage verification
- Claims investigation
- Claims analysis
- Claims processing
- Settlement negotiation
- Liability assessment
- Policy interpretation
- Investigations expertise
- High exposure claims experience
- Decision-making
- Interpersonal communication
- Problem-solving
- Organizational skills
- Written communication
Languages
English
Native or Bilingual
French
Native or Bilingual
kinyarwanda
Native or Bilingual
Timeline
Bilingual Senior Claims Representative, Auto Physical Damage
Definity Insurance
04.2023 - Current
CCA Property and Auto
Definity Insurance
09.2020 - 04.2023
Bilingual Insurance Analyst
TD Insurance
06.2018 - 12.2019
Bachelor of Arts - International development Studies
Saint Mary's University
Similar Profiles
SANKALP SHARMASANKALP SHARMA
Senior Solutions Architect at Definity InsuranceSenior Solutions Architect at Definity Insurance
Annalesha DmelloAnnalesha Dmello
Underwriter at Definity InsuranceUnderwriter at Definity Insurance
Bilal AghaBilal Agha
Talent Acquisition Coordinator at Definity InsuranceTalent Acquisition Coordinator at Definity Insurance