Ana Sofia Gallegos
Lomita
Summary
Experienced and dedicated Veterinary Doctor's Assistant with years of hands-on expertise in animal care and customer service. A compassionate, aspiring RVT with a strong commitment to both animal well-being and client care, recognizing that excellent veterinary practice begins with exceptional client communication. Known for staying calm and confident during high-pressure situations, ensuring the best outcomes for both animals and clients. Proficient in DVMAX and EzyVet, with a solid understanding of both front desk operations and the behind-the-scenes work of animal hospitals.
Bilingual (fluent in English and Spanish) with a reputation for professionalism, attention to detail, and a positive attitude that fosters strong relationships with clients and coworkers alike. A self-motivated individual who thrives in multitasking environments and remains committed to providing compassionate care.
Seeking a position where veterinary office skills and a passion for patient welfare are valued, while also pursuing formal studies to become a Registered Veterinary Technician and grow within the veterinary field.
Overview
9
9
years of professional experience
Work History
Veterinary Doctor's Assistant
Bay Animal Hospital
01.2024 - Current
- Assist DVM with all appointments, including history intake, presentation of treatment/diagnostic plans, and cost estimates
- Order diagnostics, treatments, and medications accurately as prescribed by the DVM to ensure precise care
- Update and maintain accurate medical records with the latest appointments, treatments, and medical developments
- Facilitate effective client/DVM communication and document relevant information in medical records to support ongoing care
- Properly prepare, package, and send out specialized diagnostic testing, ensuring samples are accurately handled and delivered
- Prepare necessary traveling paperwork for patients/clients traveling domestically by air, ensuring compliance with regulations
- Aid in prioritizing sickly patients and appointments, managing urgent cases efficiently
- Ensure future surgery candidates meet surgical and doctor requirements, coordinating necessary steps for procedure readiness
- Follow through with clients and patients, ensuring clear communication regarding case progression, questions, or concerns with the DVM
- Support other departments as needed to promote teamwork, collaboration, and operational efficiency
- Accurately enter surgical data into medical records, reflecting medications, injections, and procedures for invoicing purposes
- Assist with SOAP entries, ensuring proper and up-to-date medical records for all cases
- Maintain clean, safe, and well-prepared consultation rooms, minimizing contagion risks between patients
- Treat every client and patient with compassion, fostering strong relationships and building trust between the hospital and clients
Veterinary Doctor's Assistant
Vet Villa
06.2023 - 11.2023
- Performed thorough physical exams on animals, recording vital signs such as temperature, weight, and heart rate, ensuring a comprehensive baseline for medical evaluations
- Assisted in identifying behavioral changes and clinical symptoms of illness or injury, carefully noting observations to help guide treatment decisions and ensure the most effective care
- Triaged incoming patients by assessing their urgency and prioritizing care for scheduled appointments, ensuring that more critical cases were addressed promptly and efficiently
- Restrained and stabilized animals during exams and treatments, applying safe and effective techniques to prevent injury and ensure the animals’ well-being during procedures
- Administered vaccinations according to clinic protocols, carefully following the appropriate guidelines to ensure compliance with veterinary standards and promote patient health
- Cleaned and disinfected kennels and treatment areas, following strict protocols to reduce the risk of illness transmission and maintain a hygienic environment for all patients
- Administered and filled medications as directed by the DVM, ensuring that all dosages were accurately calculated and the prescribed treatment plans were followed to ensure optimal recovery
- Documented symptoms and medical observations in patient records, providing accurate and detailed information to assist in the diagnosis and formulation of treatment plans for ongoing care
Veterinary Doctor's Assistant - Surgery Department
ACCESS Specialty Animal Hospital
12.2021 - 06.2023
- Assessed and managed urgent phone communications related to cardiovascular, abdominal, neurological, and surgical emergencies, providing triage information to both clients and medical staff
- Corresponded and assisted the medical team with patient care management, client/patient education, and surgical services
- Helped improve team protocol regimens to manage patient symptoms, including diagnostic record keeping to maintain detailed and up-to-date medical records
- Ordered various tests, analyses, and diagnostics for accurate patient evaluation
- Coordinated with patients primary care providers to share and exchange relevant case records
- Participated in ER rounds with doctor assistant staff to monitor admitted patients and ensure continuous care
- Answered calls, provided office information, and directed inquiries to veterinarians as needed
- Educated clients during patient discharge on medications, care plans, nutrition support recovery and post-operative care
- Assisted senior staff with blood analyses and physical treatments
- Handled specimens for routine checks, diagnostic testing, and external laboratory analysis to aid in thorough diagnostic evaluations
- Fostered a patient-focused, compassionate environment in collaboration with both medical and administrative teams
- Followed strict safety protocols for animal handling to ensure staff and patient well-being
- Responded to client inquiries and provided guidance on optimal animal care practices to improve client satisfaction and promote animal well-being
Veterinary Receptionist and Doctor's Assistant
Redwood Animal Hospital
03.2016 - 12.2021
- Greeted incoming clients professionally, ensuring a positive first impression and providing knowledgeable assistance
- Answered and directed telephone inquiries from clients, vendors, and the public, addressing concerns and providing accurate information
- Assessed incoming patients to determine treatment needs and urgency, ensuring prioritized care
- Processed new patients, entering and updating client information and medical history in DVMAX for accurate records
- Fielded phone calls, answered questions about procedures, medications, and appointments, and relayed messages to veterinarians
- Provided exceptional customer service, addressing client concerns and ensuring their needs were met efficiently
- Ensured smooth communication between clients and medical staff, fostering a collaborative environment that enhanced patient care
Education
Bachelor of Science - Biology
El Camino College
Torrance, CA2026
High School Diploma -
Colegio Williams de Cuernavaca
Cuernavaca2014
Skills
- Friendly and approachable demeanor
- Fluent in both English and Spanish
- Strong critical thinking abilities
- Skilled in conflict resolution
- Experienced in documentation and reporting
- Proficient in appointment scheduling and coordination
- Capable of handling multi-line phone systems
- Organized in filing and data archiving
- Expertise in building and maintaining professional relationships
Timeline
Veterinary Doctor's Assistant
Bay Animal Hospital
01.2024 - Current
Veterinary Doctor's Assistant
Vet Villa
06.2023 - 11.2023
Veterinary Doctor's Assistant - Surgery Department
ACCESS Specialty Animal Hospital
12.2021 - 06.2023
Veterinary Receptionist and Doctor's Assistant
Redwood Animal Hospital
03.2016 - 12.2021
High School Diploma -
Colegio Williams de Cuernavaca
Bachelor of Science - Biology
El Camino College
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