Kyra Darker
Cochrane,AB
Summary
Dedicated client-focused professional with extensive experience in administrative and customer service roles. Proven ability to enhance veterinary care operations through effective communication, seamless coordination, and rigorous policy enforcement. Recognized for adept conflict resolution skills and a commitment to delivering balanced solutions that foster positive client relationships. Passionate about leveraging expertise to further improve service delivery in a veterinary setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager/Veterinary Assistant
North Care Animal Hospital
North Vancouver, British Columbia
05.2024 - 11.2024
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
- Provided training to new employees on proper office procedures and customer service techniques.
- Monitored staff performance, providing coaching and feedback as needed.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Ordered medication refills when needed.
- Cleaned and sterilized exam rooms between appointments.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Ensured precision in maintaining patient documentation.
Business/Marketing Consultant
L'Oreal Canada
Vancouver, BC
02.2022 - 02.2023
- Generated thorough and useful reports for use in business decision-making.
- Coordinating thorough marketing techniques and education to support business growth through new eye catching features and brand awareness.
- Business development plan based on market and industry research and trend watch.
- Identified key objectives to re-establish long term plans to meet goals through strong customer relations built on trust.
- Managed warehouse inventory and price negotiations.
- Attended and excelled in marketing-related networking events to build company presence in community and foster relationships with prospective customers and partner brands.
Senior Leasing Associate
BlueShore Financial
North Vancouver, BC
02.2021 - 02.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Maintaining a well informed CRM
Area Sales Manager
Scotiabank- Scotia Dealer Advantage
Burnaby, BC
01.2020 - 02.2021
- Details available upon request
District Manager
Industrial Alliance
Oakville, ON
09.2017 - 09.2019
- Details available upon request
Education
Diploma - Professional Counselling with specialization
Vancouver College of Counsellor Training
Vancouver, BC06.2024
Business Development
University Of Saskatchewan
Saskatoon, SK04-2013
Skills
- Approachable Demeanor
- Team Player
- Detail-Oriented Approach
- Relationship building
- Interpersonal Detail Retention
- Business Development
- Strong Leadership Competence
- Effective Negotiation Techniques
- Critical thinking
- Remote Work Management
- Calm Nature
- Empathetic Communication
References
- References available upon request
Certification
- Counselling of Intimacy in Relationships
- Perinatal Support Counselling (ongoing)
- Pet Loss and Grief (ongoing)
Timeline
Practice Manager/Veterinary Assistant
North Care Animal Hospital
05.2024 - 11.2024
Business/Marketing Consultant
L'Oreal Canada
02.2022 - 02.2023
Senior Leasing Associate
BlueShore Financial
02.2021 - 02.2023
Area Sales Manager
Scotiabank- Scotia Dealer Advantage
01.2020 - 02.2021
District Manager
Industrial Alliance
09.2017 - 09.2019
Diploma - Professional Counselling with specialization
Vancouver College of Counsellor Training
Business Development
University Of Saskatchewan
- Counselling of Intimacy in Relationships
- Perinatal Support Counselling (ongoing)
- Pet Loss and Grief (ongoing)
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