Ananya Arora
Scarborough ,ON
Summary
Customer-focused professional with proven experience in front-line service, financial transaction handling, and issue resolution. Adept at managing high-pressure situations, addressing customer concerns promptly, and delivering seamless, positive service experiences. Committed to delivering accurate, efficient service while maintaining high standards of professionalism in demanding, fast-paced workplaces.
Overview
2
2
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Toronto, Ontario
11.2023 - Current
- Monitoring high-traffic areas, including Distillery Winter Village and TD Bank branches, ensuring security, enforcing protocols, and providing visitor assistance.
- Managing access control and verifying credentials, resulting in a 15% reduction in unauthorized entry attempts.
- Enforcing safety procedures and addressing potential issues, maintaining a consistently incident-free environment.
- Preparing accurate daily activity reports and providing timely updates, supporting operational efficiency and documentation.
Bartender/ Cook
Gully Bar and Restaurant
Toronto, Ontario
10.2023 - Current
- Processing cash, card, and digital payments, balancing end-of-shift cash-outs with zero discrepancies.
- Maintaining inventory records and assisting with stock checks, reducing stock shortages by 15% through better tracking and timely reorders.
- Communicating with customers to understand preferences, address service concerns, and recommend suitable menu options, contributing to positive customer feedback and repeat visits.
- Operating POS systems and handling financial transactions with accuracy.
Education
Bookkeeping - Accounting And Payroll
Centennial College
Scarborough,ON12.2024
International Business Management -
Fleming College Toronto
Toronto04.2024
Bachelor Of Business Administration -
Bbk Dav College
Amritsar,India06.2022
Skills
- Cash Handling & POS Operations
- Customer Service & Issue Resolution
- Attention to Detail & Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Multitasking in High-Pressure Settings
- Protocol & Procedure Compliance
- Strong Verbal & Interpersonal Communication
Timeline
Security Guard
Allied Universal Security Services
11.2023 - Current
Bartender/ Cook
Gully Bar and Restaurant
10.2023 - Current
Bookkeeping - Accounting And Payroll
Centennial College
International Business Management -
Fleming College Toronto
Bachelor Of Business Administration -
Bbk Dav College
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