Ananda Parchment
Toronto
Summary
Motivated Customer Service Representative with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
5
5
years of professional experience
Work History
Sales Representative
Harry and David
06.2023 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Customer Service Representative
Capital One Bank N.A
11.2019 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Business Administration
Dunoon Technical High School
Jamaica06-2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Product and service sales
- Upselling and cross selling
- Strategic planning
- Cold calling
- CRM proficiency
- Time management
- Technical product knowledge
- Contact follow-up
Languages
English
Native or Bilingual
Timeline
Sales Representative
Harry and David
06.2023 - 10.2024
Customer Service Representative
Capital One Bank N.A
11.2019 - 04.2023
Business Administration
Dunoon Technical High School
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