Summary
Overview
Work History
Education
Skills
Languages
References
Customer Service Experience
Work Preference
Timeline
Generic
Open To Work

ANAND SHENDE

Sault Ste. Marie,Canada

Summary

Friendly and detail-oriented professional with over 10 years of experience in office support roles and direct customer interactions. Known for providing attentive, respectful service in busy environments. Skilled in handling client inquiries, completing forms, and navigating data systems with accuracy. Adaptable, multilingual, and motivated to contribute to customer satisfaction and team success.

Overview

15
15
years of professional experience

Work History

Customer Support (Volunteer/Thrift Store & Client Service Settings)

Various Roles
01.2011 - Current
  • Greeted and assisted customers in retail and office environments, ensuring a positive experience.
  • Helped clients complete official forms (e.g., government ID applications) while maintaining confidentiality.
  • Used internal systems to locate information and provide accurate, timely responses to customer inquiries.
  • Supported daily store or office functions by maintaining cleanliness, organizing supplies, and tracking inventory.
  • Communicated effectively with a wide range of clients, often resolving concerns or questions in real time.

Office Assistant & Data Entry Roles

Multiple Employers
01.2011 - 01.2024
  • Entered and verified information in spreadsheets and databases.
  • Created reports for supervisors and helped maintain organized digital records.
  • Supported coworkers and supervisors by retrieving data, preparing files, and completing administrative tasks.
  • Typing speed: 35-45 wpm; proficient in MS Word, Excel, and data entry tools.

Education

Civil Technologist Diploma -

Apollo Institute
India
01.2019

Web Design & AutoCAD Courses -

Maptech & Suyash
Pune, India
01.2019

Advanced Excel & Microsoft Office -

Suyash Computers
Pune, India
01.2012

Grade 12 -

Maharashtra State High School
India

Grade 11 -

L'Amoreaux Collegiate Institute
Toronto, Canada

Skills

  • Customer Service & Support
  • Multilingual Communication
  • Conflict Resolution
  • Attention to Detail
  • Data Entry & Filing
  • Basic Accounting & Excel
  • Team Collaboration
  • Time Management

Languages

  • English
  • Hindi
  • Marathi

References

Available upon request

Customer Service Experience

Customer Support (Volunteer/Thrift Store & Client Service Settings), Various Roles - India & Canada, 01/01/11, Present, Greeted and assisted customers in retail and office environments, ensuring a positive experience., Helped clients complete official forms (e.g., government ID applications) while maintaining confidentiality., Used internal systems to locate information and provide accurate, timely responses to customer inquiries., Supported daily store or office functions by maintaining cleanliness, organizing supplies, and tracking inventory., Communicated effectively with a wide range of clients, often resolving concerns or questions in real time.

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

On-Site

Salary Range

$0/hr - $1000/hr

Timeline

Customer Support (Volunteer/Thrift Store & Client Service Settings)

Various Roles
01.2011 - Current

Office Assistant & Data Entry Roles

Multiple Employers
01.2011 - 01.2024

Civil Technologist Diploma -

Apollo Institute

Web Design & AutoCAD Courses -

Maptech & Suyash

Advanced Excel & Microsoft Office -

Suyash Computers

Grade 12 -

Maharashtra State High School

Grade 11 -

L'Amoreaux Collegiate Institute

Similar Profiles

  • Ramyasree GIREDDYRamyasree GIREDDY

    Customer Support at Y AxisCustomer Support at Y Axis

  • Jeffrey StilesJeffrey Stiles

    <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

  • Aqsa AyazAqsa Ayaz

    Client Service & Support Experience at NAClient Service & Support Experience at NA

  • Steve EjohSteve Ejoh

    Customer Service / IT Support Specialist at World Wireless SolutionCustomer Service / IT Support Specialist at World Wireless Solution

CREATE PROFILE
ANAND SHENDE