ANAMIKA CHOUDHARY
Hamilton,ON
Summary
Dedicated Customer Service professional and Supply Chain Associate with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Process Guide
Amazon
05.2022 - Current
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Service Representative
Concentrix
08.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Education
Post-Degree Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2023
MBA - Human Resource Management
Banasthali Vidyapith
India05.2018
BBA - Business Administration
Banasthali Vidyapith
India04.2016
Skills
- Continuous Improvement Process
- Picking and Packing
- Inventory Management
- Customer Order Fulfillment
- Order Picking and Processing
- Problem Solver
- Microsoft Office
- Critical Thinking
- Quality Control
language
English, Hindi, Punjabi, Urdu
Timeline
Process Guide
Amazon
05.2022 - Current
Customer Service Representative
Concentrix
08.2019 - 04.2022
Post-Degree Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
MBA - Human Resource Management
Banasthali Vidyapith
BBA - Business Administration
Banasthali Vidyapith
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