SAJANA SAJU

• Helping Support Daily Management of Department duties, including allocating labor and assigning stations
• Ensuring Successful area performance, through tracking, reporting, and feedback of Associate Performance
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations related to work on Problem-solving, Quality Coaching/Productivity coaching, and Water Spider Duties
• Perform deep research using all problem-solving tools for scenarios like overages, shortages, barcode not-linking issues, bin filter violations, Nike multiple events, drops, etc.
• Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

• Responded swiftly to room requests and other inquiries made via the establishment website, email, or phone.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rates.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Consistently exceeded monthly performance metrics, contributing to the success of the call center operations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

• Assisted with hiring, training and mentoring new staff members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.

Dean's Honour Roll 2021-2022

Certification of recognition for academic excellence in the Faculty of Human and Social Sciences

Criminology Major GPA - 8.67

Policing Major GPA - 10.50

Community and Justice Services Diploma GPA - 76.2