ANA MARIA TIGRERO

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

• Just Energy Corporation, Mississauga, Ontario, 01/01/2010, 12/31/2015, Regulatory Affairs Specialist, Conduct research to determine permit/license requirements, fees, population and other market information, Obtain Provincial, Municipal and State licenses and permits as well as managing licensing administration, Monitor Utility and default rate changes for all Canadian and United States of America markets, Issue reports to regulatory bodies in accordance with licensing requirements, Established and maintain effective relationships with government, regulators, utilities and market participants, Liaise with different departments such as Finance, Sales and Legal to complete licensing approval process, Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Just Energy Corporation, Mississauga, Ontario, 01/01/2009, 12/31/2010, Bilingual Corporate and Consumer Relations Specialist, Monitored high standard of sales for Independent Contractors, Ensured Independent Contractors comply with regulations and code of conduct, Issued action plans and disciplinary actions when required, Investigated, validated and communicated resolutions to Consumers, Public Utilities and Regulatory bodies
• Just Energy Corporation, Mississauga, Ontario, 01/01/2006, 12/31/2009, Bilingual Investigation/ Manager Support, Guided Customer Service Representatives with escalated calls, Investigated non Independent Contractor complaints, Investigated disputed signature accounts, Liaise with Corporate and Consumer Relations for the purpose of disciplinary actions
• Just Energy Corporation, Mississauga, Ontario, 01/01/2005, 12/31/2006, Bilingual Customer Service Representative, Handled Customer Service Calls in a professional and effective manner, Provided Fixed Price Reservation Code to Independent Contractors to enroll customers in the program
• Omega Direct Response, Scarborough, Ontario, 01/01/2002, 12/31/2005, Bilingual Floor Manager, Successfully managed the Spanish Department of 50 employees, Developed individual goals that positively motivate employees linked to the overall business direction, Provided a high level of product and leadership support to representatives and clients, Effectively communicated with team members to maintain clearly defined expectations, Achieved award for manager of the year in 2003