Chelsea Belanger
Gatineau,QC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Auto Depot
01.2020 - 10.2023
- Provided detailed information about vehicles for sale, highlighting key features and benefits to prospective customers
- Conducted persuasive product presentations, emphasising unique selling points and advantages
- Conducted test drives, ensuring customers experienced the full potential of the vehicle
- Successfully closed sales transactions, meeting or exceeding monthly targets
- Offered additional products and services, maximizing revenue per sale
- Addressed objections and concerns of prospective customers, turning inquiries into sales opportunities
- Quoted prices, discussed credit terms, and prepared accurate sales order forms and reports
- Collaborated with financing and administrative teams to ensure smooth transaction processes
- Maintained a high level of customer satisfaction, resulting in positive feedback and repeat business
Retail Sales Representative
La Senza
03.2019 - 08.2019
- Creating a welcoming environment by greeting all customers as they walk through the doors
- Providing excellent customer service by ensuring the customer takes priority and answering any questions they have
- Maximizing sales opportunities to achieve store targets
- Maintaining consistent visual merchandising and housekeeping standards at all times
- Ensuring adherence to operating and security procedures at all times
- Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times
- Executing opening and closing procedures
Hostess
Chatwell
10.2018 - 03.2019
- Answered customer questions about our goals and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their open house visit
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the new tenants list.
- Supported the dietary aids with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visitation with family member also just in general for our senior citizens who called it home.
- Completed daily side work and opening and closing duties without fail.
Assistance Manager
West 49
01.2017 - 09.2018
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
Education
Mental Health and Addiction Diploma -
Canadian Career College
Sudbury01.2021
Skills
- Good listener
- Strong desire to help others
- Excellent communication skills
- Respect privacy
- Customer service and client relationship management
- In-depth knowledge of automotive industry and car features
- Proficient in conducting compelling product presentations
- Strong negotiation and objection-handling skills
- Excellent communication and interpersonal abilities
- Customer Relationship Building
- Product and service knowledge
- Network development
- Team Leadership
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Customer Service Excellence Workshop, Udemy Online Course
References
Available upon request.
Timeline
Sales Representative
Auto Depot
01.2020 - 10.2023
Retail Sales Representative
La Senza
03.2019 - 08.2019
Hostess
Chatwell
10.2018 - 03.2019
Assistance Manager
West 49
01.2017 - 09.2018
Mental Health and Addiction Diploma -
Canadian Career College
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