Ana G. Batista
Antioch
Summary
Experienced in coordinating supported and independent living services, guiding clients through daily challenges, and ensuring individualized care that aligns with regulatory standards. Skilled in organizing schedules, training staff, and managing program operations from start to finish, always with a focus on compliance, accountability, and person-centered support.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
SLS Service Coordinator
Bright Horizon, Inc
Antioch
08.2023 - Current
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Assisted in the development of training materials related to service coordination processes.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Supervised daily operations to ensure team efficiency and productivity.
- Conducted performance evaluations to support employee development.
- Facilitated team meetings to promote communication and collaboration.
ILS Lead Instructor
Meaningful Life, Inc
Antioch
11.2023 - 11.2024
- Utilized various educational technologies to support lesson delivery and engagement.
- Implemented best practices in instructional design for enhanced learning outcomes.
- Developed personalized independent living plans for individuals with disabilities.
- Assisted clients in navigating community resources and support services.
- Promoted social skills through group activities and peer interactions.
- Maintained accurate records of client sessions and progress reports.
- Trained new instructors on program protocols and client engagement techniques.
ILS Instructor
Meaningful Life
Antioch
12.2022 - 11.2023
- Created a safe environment for learning by developing trust between instructor and student.
- Maintained accurate records of client progress in accordance with agency policies.
- Demonstrated proper nutrition habits for meal planning and preparation.
- Encouraged positive behavior modification through reinforcement of appropriate behaviors.
- Instructed clients on how to use public transportation safely and efficiently.
Supported Living Services Lead Staff
Bright Horizon
Antioch
08.2022 - 08.2023
- Supervised daily activities and care routines for residents.
- Assisted in developing personalized care plans for each individual.
- Coordinated medication administration and monitored adherence to schedules.
- Trained new staff on best practices and safety protocols.
- Maintained accurate documentation of resident progress and incidents.
- Communicated effectively with families regarding resident needs and updates.
- Organized recreational activities to promote social engagement among clients.
SLS Staff
Bright Horizon
Antioch
04.2022 - 08.2022
- Monitored client health and reported changes to healthcare professionals.
- Administered medications and managed health-related tasks for clients.
- Developed and maintained trusting relationships with clients and families.
- Coordinated transportation to appointments and social activities for clients.
- Implemented safety measures to ensure a secure living environment.
- Provided companionship and emotional support to enhance client well-being.
Education
Luis Urquiza High School
CubaSkills
- Case management
- Service coordination
- Training development
- Communication skills
- Problem solving
- Team leadership
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPR & First Aid
- DSP Year 1
References
References available upon request.
Timeline
ILS Lead Instructor
Meaningful Life, Inc
11.2023 - 11.2024
SLS Service Coordinator
Bright Horizon, Inc
08.2023 - Current
ILS Instructor
Meaningful Life
12.2022 - 11.2023
Supported Living Services Lead Staff
Bright Horizon
08.2022 - 08.2023
SLS Staff
Bright Horizon
04.2022 - 08.2022
Luis Urquiza High School