Susan Arce
Richmond
Summary
Dedicated SLS Case Manager at Thrive Support Services with expertise in case management and client advocacy. Proven ability to enhance client well-being through effective problem-solving and emotional awareness. Successfully monitored and adjusted care strategies, ensuring compliance and empowering clients to make informed decisions about their care needs.
Overview
15
15
years of professional experience
Work History
SLS Case Manager
Thrive Support Services
01.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Personal Attendant
Thrive Support Services
02.2020 - 01.2022
- Promoted client well-being by engaging them in stimulating conversations and recreational activities tailored to their interests.
- Enhanced client satisfaction by providing personalized care and assistance tailored to individual needs.
- Prepared meals in alignment with dietary restrictions and patient wellness measures.
- Created clean and organized patient environment to cultivate wellness.
- Provided safe transportation for clients to various appointments, social outings, or errands as needed.
- Managed medications for clients, ensuring timely administration and adherence to prescribed schedules.
- Assisted patients with daily care activities such as personal hygiene and light cooking.
Elderly Caregiver
Self-employeed
09.2018 - 12.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
Elderly Caregiver
Self-employeed
11.2010 - 02.2018
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Medical Assisting
Boston Reed College
Richmond, CA08-2004
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Documentation proficiency
- Emotional awareness
Languages
Spanish
Full Professional
Timeline
SLS Case Manager
Thrive Support Services
01.2022 - Current
Personal Attendant
Thrive Support Services
02.2020 - 01.2022
Elderly Caregiver
Self-employeed
09.2018 - 12.2020
Elderly Caregiver
Self-employeed
11.2010 - 02.2018
Medical Assisting
Boston Reed College
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