Ana Cristina Yero Batista
MISSISSAUGA,ONTARIO
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Moneykey Propel Holdings
07.2023 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Front of House Team Member, Cashier, Server
Seafood City
08.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Seasonal Worker Sales Associate
The Source (Bell) Electronics
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
John Cabot
MISSISSAUGA, ONTARIOBachelor - Science
University of Toronto
Scarborough, Toronto, Mississauga04.2025
Skills
- Skills and Abilities
- Technology
- Fast learner when it comes to computers and experienced in programs such as Microsoft Office
- Bilingual
- Call Center Operations
- POS Systems and Ordering Platforms
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Moneykey Propel Holdings
07.2023 - Current
Seasonal Worker Sales Associate
The Source (Bell) Electronics
08.2022 - 07.2023
Front of House Team Member, Cashier, Server
Seafood City
08.2021 - Current
John Cabot
Bachelor - Science
University of Toronto
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