Ana Carolina Dos Santos Gomes
Moncton,NB
Summary
Hardworking team member with solid understanding of operational practices and safety standards. Read, understand and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly.
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality service .
Overview
9
9
years of professional experience
Work History
Resident Attendant
Grass Home
Riverview, New Brunswick
06.2023 - Current
- Administered medications according to physician orders while adhering to all state regulations.
- Kept accurate records of all care provided, medications administered and observations noted.
- Monitored resident's health needs, including vital signs, weight changes.
- Responded quickly to medical emergencies or other incidents that occurred within the facility.
- Maintained a clean environment for the safety of all residents.
- Provided emotional support and encouragement when needed during difficult times.
- Reported any changes in behavior or health conditions of residents immediately to supervisors.
- Performed light housekeeping tasks such as laundry, changing bed linens and tidying common areas.
- Answered call lights promptly and responded to requests from residents in a timely manner.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted residents with daily living activities as designated in care plans.
Fraud Analyst
Concentrix
Moncton, NB
09.2021 - 10.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Investigated cases of credit card fraud.
Crew Member
McDonald's
Chilliwack, BC
04.2018 - 05.2021
- Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Coordinated with the time to understand project needs and provide needed support to meet targets.
- Drove team success by completing jobs quickly and accurately.
- Inspected equipment and completed basic repairs to maintain functionality.
- Cleaned and washed equipment to maintain excellent functionality and productivity.
- Instructed crew to follow all safety protocols to avoid injuries and mishaps, effectively reducing accidents b.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Crew Member
Tim Hortons
Chilliwack, BC
07.2017 - 02.2018
- Coordinated to understand project needs and provide needed support to meet targets.
- Cleaned and washed equipment to maintain excellent functionality and productivity.
- Instructed crew to follow all safety protocols to avoid injuries and mishaps, effectively reducing accidents.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
Education
High School Diploma -
Sardis Secondary
Chilliwack, BCDiploma - Licensed Practical Nurse
Oulton College
Moncton, NB06.2027
Certificate of Training - Personal Support Worker
Atlantic Knowledge Institute
Fredericton, NB06.2024
Skills
Schedule management
Flexible schedule
Strong communication skills
Organizational skills
Service-oriented
Equipment operation and maintenance
Flexible and adaptable
Food safety understanding
Computer application knowledge
Following regulations
Medication administration
Timeline
Resident Attendant
Grass Home
06.2023 - Current
Fraud Analyst
Concentrix
09.2021 - 10.2022
Crew Member
McDonald's
04.2018 - 05.2021
Crew Member
Tim Hortons
07.2017 - 02.2018
Certificate of Training - Personal Support Worker
Atlantic Knowledge Institute
High School Diploma -
Sardis Secondary
Diploma - Licensed Practical Nurse
Oulton College