Hi, I’m
Peninah Okello
Vancouver,BC
Summary
Team-oriented Change Advocate recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills.
Overview
10
years of professional experience
1
Certification
Work History
City of VancouverVancouver, BC
Resident Attendant
11.2023 - Current
Job overview
- Conducted regular rounds throughout the facility to check on resident status and safety.
- Performed light housekeeping tasks such as cleaning common areas of any spills and assisting tenants with tasks such as changing bulbs.
- Observed fire drills regularly and ensured compliance with fire safety codes throughout the building.
- Maintained a clean environment for the safety of all residents and staff
- Reported any changes in behavior or health conditions of residents immediately to supervisors.
- Kept accurate records of all care provided, medications administered and observations noted.
- Responded quickly to medical emergencies or other incidents that occurred within the facility.
Salvation ArmyVancouver, BC
Resident Development Supervisor
09.2023 - 01.2024
Job overview
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Observed potentially abusive interactions among patrons and intervened or contacted authorities to address bullying or possible human trafficking situations.
Active Care ServicesKamloops, BC
Youth Support Worker- Complex Care
01.2023 - 06.2023
Job overview
- Assisted in developing individual care plans for clients to ensure their safety and well-being.
- Performed outreach services within the community aimed at connecting potential clients with available resources.
- Facilitated weekly support groups designed to promote healthy relationships among participants.
- Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
- Coordinated with other professionals, such as social workers, psychologists, and psychiatrists to develop appropriate treatment plans for clients.
Thompson Rivers University
Teaching Assistant
09.2022 - 06.2023
Job overview
- Helped professors in facilitating classes, grading assignments, and conducting tutorials
- Provided academic support to students and helped create a conducive learning environment
- Collaborated with faculty to develop course materials and assessments
- Helped professors by leading small group discussions, helping with lectures, and providing one-on-one support to students
- Provide individualized support to students struggling with the material or needing more guidance
- Taught and Facilitated 2nd-year college-level courses for over 50 students.
MPA SocietyVancouver, BC
Mental Health Support Worker
10.2020 - 06.2023
Job overview
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Monitored client progress toward meeting goals outlined in their treatment plan.
Lower Mainland Purpose SocietyNew Westminster, BC
Community Case Manager
03.2019 - 11.2019
Job overview
- Offered knowledgeable outreach and office-based case management support to adults coping with HIV/AIDS challenges.
- Participated in team meetings with other professionals to discuss cases and develop strategies for addressing complex issues affecting clients.
- Attended trainings or conferences related to best practices in case management.
- Collaborated with local agencies to coordinate the delivery of appropriate services to clients.
- Worked collaboratively with family members of clients whenever possible.
- Referred clients to right team members, community agencies and organizations to meet treatment needs.
Vanity Credit UnionVancouver, BC
Member Service Representative
06.2018 - 03.2019
Job overview
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Presented and explained services and products to meet member needs.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Salvation ArmyVancouver, BC
Transition Resident Support Worker
04.2014 - 06.2018
Job overview
- Collaborated with other departments within the organization on various projects.
- Transported residents to medical appointments when necessary.
- Developed positive relationships with family members of assigned residents.
- Provided feedback during case reviews regarding resident progress or concerns.
- Monitored resident activities, including medication administration and meal times.
- Maintained accurate records of resident interactions and progress notes.
- Responded promptly to emergency situations while maintaining a calm demeanor.
York UniversityToronto, ON
Student Resident Assistant
04.2014 - 05.2016
Job overview
- Used educational approach to address students about policies and behavior.
- Participated in departmental, organizational and community meetings.
- Responded to crises within building quickly to reduce potential for harm.
- Resolved resident disputes by mediating conversations among conflicting parties.
- Assisted with the coordination and organization of student housing assignments.
- Maintained accurate records of all student moves in and out dates, room changes.
- Supported campuswide initiatives designed to improve student engagement through programming efforts.
- Developed strategies to foster a positive living environment within the residence halls.
Education
Thompson Rivers UniversityKamloops
Master of Arts from Human Rights And Social Justice
06.2024
York UniversityToronto
Bachelor of Arts from Human Rights & Equity Studies
06.2016
Skills
- Safety Awareness
- Documentation Proficiency
- Organizational Abilities
- Privacy and Confidentiality
- Evidence-Based Practices
- Client Relationship Management
- Clinical Documentation
- Medication Administration
- Activity Planning
- Care Coordination
- Case Management
- Family Education
- Needs Assessment
- Client Advocacy
Certification
- NVI
- Emergency First Aid & CPR C (equivalent to OFA Level 1)
- WHMIS
Languages
- English
- Swahili
- Luo
Awards
Canada Graduate Scholarship- SSHRC- CGS-M 2017
Accomplishments
- Honors
- SSHRC Graduate Scholarship
- Grant Sholarships/Awards
Languages
English
Native/ Bilingual
Swahili
Professional
Timeline
Resident Attendant
City of Vancouver
11.2023 - Current
Resident Development Supervisor
Salvation Army
09.2023 - 01.2024
Youth Support Worker- Complex Care
Active Care Services
01.2023 - 06.2023
Teaching Assistant
Thompson Rivers University
09.2022 - 06.2023
Mental Health Support Worker
MPA Society
10.2020 - 06.2023
Community Case Manager
Lower Mainland Purpose Society
03.2019 - 11.2019
Member Service Representative
Vanity Credit Union
06.2018 - 03.2019
Student Resident Assistant
York University
04.2014 - 05.2016
Transition Resident Support Worker
Salvation Army
04.2014 - 06.2018
Thompson Rivers University
Master of Arts from Human Rights And Social Justice
York University
Bachelor of Arts from Human Rights & Equity Studies