Summary
Overview
Work History
Education
Skills
Accomplishments
Outstanding Performance
Timeline
Generic

Anabella Farsijani

Account Representative
Ottawa

Summary

Dynamic Account Representative at MOVATI Athletic with a proven track record of exceeding quotas and enhancing customer loyalty. Skilled in analytical problem-solving and fostering client relationships. I implemented strategies that significantly improved retention rates. Recognized for strong interpersonal skills and a commitment to delivering outstanding service in fast-paced environments.

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Account Representative

Movati Athletic
Kanata, Ontario
01.2025 - Current
  • Supported customer satisfaction through regular follow-up and communication.
  • Consistently exceeded quota expectations leading the way among fellow representatives.
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Developed and implemented strategies to improve customer retention and loyalty.

Beauty Specialist

Shoppers Drug Mart
Nepean, Ontario
04.2022 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
  • Assisted in visual merchandising efforts by creating eye-catching displays that effectively showcased featured products.

Member Experience Associate

Movati Athletic
Kanata, Ontario
07.2023 - 12.2024
  • Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
  • Collaborated with team members to achieve shared goals and improve overall member experience.
  • Built strong relationships with members through clear communication, empathy, and active listening skills.
  • Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
  • Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.

Administrative Assistant

Avantia Medical Imaging and Restorative Health
05.2023 - 11.2023
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Improved patient satisfaction by efficiently managing appointment scheduling, appointment check-ins, and providing clear communication regarding medical procedures.

Administrative Assistant

Hillview Urgent Diagnostic Imaging
02.2022 - 07.2023
  • Oversaw front desk operations, facilitating patient check-ins, coordinating appointment scheduling, and managing high-volume, multi-line phone communications
  • Reviewed patient insurance coverage, submitted claims, and tracked billing issues to support accurate and timely reimbursements.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Senior Beauty Advisor

Chatters Hair Salon
06.2021 - 09.2022
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Maintained counter and display areas for cleanliness and organization.
  • Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
  • Organized promotional events to showcase new products, driving store traffic and boosting sales figures.
  • Streamlined appointment scheduling processes through efficient time management practices, reducing wait times for clients seeking services.

Cheerleading Coach

Cheersport Sharks
06.2019 - 10.2021
  • Trained and prepared athletes for competitions.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Cultivated relationships with athletes and parents to maintain positive and communicative team culture.
  • Effectively communicated expectations to both cheerleaders and their families regarding commitment levels required for success within the program.
  • Customized choreography to highlight each athlete's unique talents, showcasing team's diverse capabilities.

Education

Bachelor of Arts - Criminology & Criminal Justice

Carleton University
Ottawa
05.2001 -

Skills

Collaborative project engagement

Document organization

Fostering client loyalty

Analytical problem-solving

Strong interpersonal skills

Customer Confidentiality

Time management

Accomplishments

  • Oversaw and supported Carleton University's Competitive Cheerleading team.
  • Supervised team of 30 Collegiate level athletes.
  • Facilitated and conducted athletic conditioning and workouts to improve the team's overall performance.

Outstanding Performance

As a dedicated member of Carleton University's Cheer Team, I consistently demonstrated leadership, discipline, and team spirit. I was recognized for my outstanding performance through my ability to execute complex routines under pressure, contribute to choreography, and support my teammates during International-level competitions. My commitment helped the team achieve top placements in several events, and I was often praised for my reliability, work ethic, and positive attitude. This experience honed my time management, communication, and collaborative skills—qualities I continue to apply in all professional settings.

Timeline

Account Representative

Movati Athletic
01.2025 - Current

Member Experience Associate

Movati Athletic
07.2023 - 12.2024

Administrative Assistant

Avantia Medical Imaging and Restorative Health
05.2023 - 11.2023

Beauty Specialist

Shoppers Drug Mart
04.2022 - Current

Administrative Assistant

Hillview Urgent Diagnostic Imaging
02.2022 - 07.2023

Senior Beauty Advisor

Chatters Hair Salon
06.2021 - 09.2022

Cheerleading Coach

Cheersport Sharks
06.2019 - 10.2021

Bachelor of Arts - Criminology & Criminal Justice

Carleton University
05.2001 -

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Anabella FarsijaniAccount Representative