Ana Salazar
Bakersfield
Summary
Results-driven professional with experience at Western Dental, excelling in data entry and customer service. Proven track record in enhancing billing accuracy and patient satisfaction through effective communication and meticulous attention to detail. Adept at managing sensitive information while fostering strong client relationships and streamlining processes for improved operational efficiency.
Overview
22
22
years of professional experience
Work History
Billing Clerk
Western Dental
11.2002 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Played key role in successful negotiation of payment terms with key accounts, improving cash flow.
- Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Patient Care Coordinator
Western Dental
11.2002 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA06-1986
Skills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Billing Clerk
Western Dental
11.2002 - Current
Patient Care Coordinator
Western Dental
11.2002 - Current
High School Diploma -
Manual Arts High School
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