Ana Plasencia
Irvine
Summary
Results-driven Operations Manager with extensive experience at Walmart, recognized for implementing process improvements that significantly enhanced operational efficiency. Expertise in regulatory compliance and team leadership, successfully driving strategic initiatives that increased profitability and improved customer satisfaction. Proficient in data analysis and employee training, fostering a culture of excellence and accountability within teams. Committed to delivering exceptional service while adapting to diverse challenges.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Walmart
Santa Ana
02.2022 - Current
- Enforced federal, state, local and company rules for safety and operations.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
Team Leader, Sales Operations
Walmart
Huntington Beach
10.2020 - Current
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Actively participated in cross-functional meetings to discuss current projects.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Associate of Science - Political Science
Santa Ana College
Santa Ana, CA02-2014
Skills
- Operational efficiency
- Process improvement
- Regulatory compliance
- Inventory management
- Data analysis
- Facility maintenance
- Customer service
- Employee training
- Strategic planning
- Team leadership
- Project management
Timeline
Manager of Operations
Walmart
02.2022 - Current
Team Leader, Sales Operations
Walmart
10.2020 - Current
Associate of Science - Political Science
Santa Ana College
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