Oxana Bodrug

• Successfully implemented business strategies to expand into new inter-provincial markets and achieve goal of electric car conversion, while maintaining financial consistency through billing verification, expense review, and contract negotiation
• Led initiatives to improve operational efficiency and overall quality standards by designing and implementing automated inspection processes, policies, and procedures, while also implementing health and safety protocols to mitigate risks
• Oversaw accounting responsibilities reporting to corporate controller for 2 years
• Recruited, hired, and trained 10+ mechanics, identifying and resolving operational inefficiencies to meet business goals
• Revamped organizational culture by successfully implementing process improvements, streamlining procedures, and optimizing efficiency to drive company growth
• Maintained excellent customer service, handling problematic customers and clients and achieving 5-star business rating

Identified and resolved unauthorized, unsafe, or ineffective practices

• Wrote and implemented all company policies resulting in high ROI with budget of $5000
• Conducted audit to identify and create missing corporate policies and procedures for compliance
• Developed and implemented first Employee Training Program to improve productivity, performance, and retention
• Performed audit, research, and administrative reviews to support HR and business strategic goals
• Developed and implemented policies and procedures for recruitment and employee relations to improve communication and efficiency

Portfolio Management and Project Delivery Department, System and Infrastructure Design Team (S&ID) with Cyber Security Governance and Compliance Dep; IT Operations and Infrastructure Dep, Health and Safety Dep.

Project : Creation of TC Pipeline System and Infrastructure Design Standards. The approved Standards to be followed by all teams in Canada, USA, Mexico

Accomplishment: 68 written Standards with SME. Project management

Process Redesign Initiative

• Defined, evaluated, planned and implemented process improvements for Information System, Infrastructure and Network Design/ Architecture team
• Developed and implemented architecture governance model for compliance assessments, exceptions, design reviews
• Produced Architecture Standards Development & Lifecycle process to manage how standards are identified, created, published, maintained
• Introduced supporting governance structure to manage compliance to architecture standards and enhance overall quality and consistency of design delivery to IS projects and major capital projects
• Captured requirements and designed strategic enterprise repository system to manage architecture assets
• Worked closely with engineers, managers, architects, SME to determine accuracy and completeness of technical documentation
• Co-writing Lifecycle process to manage how Standards are identified, created, published, maintained
• Defined, evaluated, planned and implemented process improvements

Document Management Initiative

• Planned implementation of quality management document control procedure for business practice documents for S&ID team
• Developed and deployed templates and forms for the business to support standardized documentation, improve quality, consistency of documentation within S&ID
• Reorganized document repository, updated metadata for improved security and ease of document retrieval for S&ID

Other documents:

• Detailed Design Documents Project Stage Gate Process and Templates
• Engineering Standards, Specifications
• Guide to Infrastructure Capacity Planning
• Data mapping and flows for Infrastructure CapM
• CapM processes, procedures review
• Factory Acceptance Test – create, update Test Documents
• Project Reports/ data/ scorecards
• Evaluation Matrix /Cisco Equipment Evaluation
• Quick Reference Guide - Site Administrators (Internal SharePoint 2013)

• Applied effective time management techniques to meet tight deadlines in document translation process. Translated over 100 ID, Diplomas, Certificates and Credentials Documents in Romanian, Russian, English, French Language

• Successfully led and motivated team to become top performer at Calgary TD location through effective leadership, event planning, and performance management reviews
• Improved sales performance through data analysis, identifying opportunities, and implementing cost-saving measures, while supervising 10+ staff and overseeing daily bank deposits and inventory
• Evaluated employee performance and conveyed constructive feedback, serving as local HR representative for company
• Initiated, planned, and executed development of Company's first 5000+ Customer Database Management system, presenting comprehensive project proposal to Boston area manager