Ana McKenna
Summary
Flexible professional that works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in a fast-paced environment. Adept at handling multiple tasks efficiently and accurately.
Overview
5
5
years of professional experience
Work History
Customer Solutions Specialist
Maple Leaf Self Storage
05.2022 - Current
- Enhance customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintain detailed records of customer interactions, assisting in the analysis of trends for continuous improvement efforts.
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Retail Sales Specialist
Kiehl's
09.2020 - 11.2021
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
Retail Sales Specialist
Suzy Shier
01.2019 - 03.2020
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Diploma in Hospitality Management -
Douglas College
Coquitlam, BC05.2019
Skills
- Problem-solving skills
- Great at multitasking
- 45 Wpm Typing Speed
- Sales processing
- Spreadsheet Tracking
- Proficiency in Microsoft Office, Excel, PowerPoint and Outlook
- Administrative and Office Support
- Handle email and phone inquiries from customers
- Assist with data entry and recording keeping
- Perform store opening/closing tasks
- Provide customer service
- Monitor store performance
- Assist with inventory, including receiving and stocking
- Manage financial transactions
- Form and document filling
Languages
Portuguese
Full Professional
English
Full Professional
Timeline
Customer Solutions Specialist
Maple Leaf Self Storage
05.2022 - Current
Retail Sales Specialist
Kiehl's
09.2020 - 11.2021
Retail Sales Specialist
Suzy Shier
01.2019 - 03.2020
Diploma in Hospitality Management -
Douglas College
Similar Profiles
Ashna SinghAshna Singh
Assistant Manager at MAPLE LEAF SELF STORAGEAssistant Manager at MAPLE LEAF SELF STORAGE
MUSKAN MUSKAN null
Customer Solutions Specialist at Maple Leaf Self StorageCustomer Solutions Specialist at Maple Leaf Self Storage
Heather LaflammeHeather Laflamme
Asset Coordinator at Maple Leaf Sports & EntertainmentAsset Coordinator at Maple Leaf Sports & Entertainment
Gabriela M. RiosGabriela M. Rios
Customer Solutions Specialist at United Site ServicesCustomer Solutions Specialist at United Site Services
Sean J. FieldsSean J. Fields
Customer Solutions Specialist at SpectrumCustomer Solutions Specialist at Spectrum